Guaranty Discount Chevrolet

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Address: 20 OR-99, Junction City, OR 97448, USA

Phone: (541) 998-2333

Website

State: Oregon

Zip Code: 97448

Opening Hours

Monday: 8:30 AM – 7:00 PM
Tuesday: 8:30 AM – 7:00 PM
Wednesday: 8:30 AM – 7:00 PM
Thursday: 8:30 AM – 7:00 PM
Friday: 8:30 AM – 7:00 PM
Saturday: 9:00 AM – 7:00 PM
Sunday: 10:00 AM – 6:00 PM

Update Info

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Reviews

My Husband's truck was stolen on Thanksgiving morning so we decided to start looking for a new truck. We test drove 2017 trucks We called Guaranty Chevrolet in Junction City and spoke with Ken Gotter. He and Bob Smith Sales Manager worked with us over the phone and online to get us the best deal on a brand new 2018 Truck. Not only did he give us a great deal but he delivered the truck to us in Newport Oregon where we were celebrating our 5th wedding anniversary. Ken went way beyond our expectations to help us get a new truck. We highly recommend this Dealership. We absolutely love our new truck. Thank you Ken, Bob and Guaranty Chevrolet for helping us out and going above and beyond.

 8 years ago (11-01-2018)

It was time to do my lease return on our beautiful 2015 Equinox. Very surprised and excited to move up to a beautiful 2017 Chevy Colorado Z71 truck. Rocking team of sales,finance, and management to get everything done with an above satisfactory rate. Terri loves her new truck! Thank you all! Go see Kenny G at Guaranty for a fun car buying experience . :-)

 8 years ago (23-09-2017)

Best sales experience I've ever had at any dealership!  Was able to do 95% of the deal over the phone and just had to go in and sign papers.  That's how anyone should be able to buy a vehicle.  Everyone from the sales staff (Brandon and Joe) to Sales Manager and Finance worked extremely well to get the deal done over the phone.  Very well done.

 8 years ago (12-09-2017)

Great experience and the salesman Brandon was very knowledgeable and thorough explaining the vehicles features. I would highly recommend both the dealership and working with Branson to others.

 8 years ago (21-12-2017)

Paul Miller worked super hard for us. He was so patient as we test drove 6 trucks, with our two kids.Then, he and Chico worked for us to get the payment we wanted. 
Once they got their deal though, that's where the excellent customer service ended. Our truck needed a couple small repairs that we knew about when we left. On the drive home though,  all of the dash alerts started sounding. The instrument panel freaked out. When we let Guaranty know, they gave us lip service about wanting to help us. We made an appointment for the small things and asked them to look in to the instrument panel issue. Chico gave us a loaner car that was similar (newer, but very basic model)to ours and said he could get us in to it for the same price if we wanted to just bring the other truck back. Clearly, he didn't want the head ache of repairing the truck he sold us. We insisted though and the truck went to their service department. 
After A MONTH of loaner cars (cars. Not a truck. Can't take the dog, can't haul stuff, can't do any of the things we bought the truck for), the payment was due and we had driven our truck 4 days. It was ridiculous. I called service about twice a week for updates. They NEVER initiated contact. They tried sending the truck home with us once saying it was fixed, but it wasn't. 
Once we did get our truck back, a MONTH later, there was no "hey, thanks for hanging in there", no spiff, no acknowledgement of the huge inconvenience. Then BOTH Paul AND Chico had the nerve to send us a letter in the mail thanking us for our business and "we hope you will refer a friend". The nerve!
It is a used car lot. What did we expect, right. 

 8 years ago (08-05-2017)

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Guaranty Discount Chevrolet

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