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Reviews, get directions and contact details for H-E-B Pharmacy

Address: 701 Capitol Of Texas Hwy, Bld C, West Lake Hills, TX 78746, USA
Phone: (512) 329-5184
State: Texas
City: West Lake Hills
Zip Code: 78746


Opening Hours

Monday: 9:00 AM – 9:00 PM
Tuesday: 9:00 AM – 9:00 PM
Wednesday: 9:00 AM – 9:00 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 10:00 AM – 5:00 PM

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Reviews
I’ve been refraining from giving a poor review for quite some time now. Every month I have to reach out to the pharmacy to ensure they fill my prescription though I have automatic refills set up. Usually it is not filled on time and is not the correct brand name that I have previously requested. This is extremely frustrating as I I've even called up to a month in advance (several times) to ensure that they order the correct brand on time... and each month I find myself getting my prescription several days late. To me, this just seems like poor customer service, as I’ve reached out on various occasions and I consistently end up getting a response of “its out of our hands”.
7 years ago (02-03-2018)
Forced to switch from Peoples pharm thanks to new insurance. Called HEB with a transfer script on Friday 1/26, gave them all the info over the phone incl script number, was then told ‘oh sorry we are out of stock. Will have it Monday morning.’ Arrive at 9 am Monday: ‘we are sorry, we only get orders on Tuesdays.’ Ok. Go in on Wednesday afternoon, ‘oh sorry this never got ordered.’ REALLY??!! It’s been 5 days now and 3 different ‘put offs.’ I wouldn’t be so upset except that this is a VERY VERY vital and important medication. I just don’t understand how a business can operate like this.
7 years ago (31-01-2018)
Absolutely the best pharmacy experience every time I go here. It doesn't matter if it's over the phone or at the counter or who you're dealing. Beautiful people treating the customer with concern and care.
8 years ago (23-01-2017)
Honestly this location is the worst location available out of HEB they give false information their prescriptions are always late I reckon I going to different location.
8 years ago (06-07-2017)
Great staff. Very friendly
8 years ago (05-07-2017)
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