H-E-B Pharmacy

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Address: 701 Capitol Of Texas Hwy, Bld C, West Lake Hills, TX 78746, USA

Phone: (512) 329-5184

Website

State: Texas

City: West Lake Hills

Zip Code: 78746

Opening Hours

Monday: 9:00 AM – 9:00 PM
Tuesday: 9:00 AM – 9:00 PM
Wednesday: 9:00 AM – 9:00 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews

I’ve been refraining from giving a poor review for quite some time now.  Every month I have to reach out to the pharmacy to ensure they fill my prescription though I have automatic refills set up.  Usually it is not filled on time and is not the correct brand name that I have previously requested.  This is extremely frustrating as I I've even called up to a month in advance (several times) to ensure that they order the correct brand on time... and each month I find myself getting my prescription several days late. To me, this just seems like poor customer service, as I’ve reached out on various occasions and I consistently end up getting a response of “its out of our hands”.

 8 years ago (02-03-2018)

Forced to switch from Peoples pharm thanks to new insurance.  Called HEB with a transfer script on Friday 1/26, gave them all the info over the phone incl script number, was then told ‘oh sorry we are out of stock.  Will have it Monday morning.’  Arrive at 9 am Monday:  ‘we are sorry, we only get orders on Tuesdays.’  Ok.  Go in on Wednesday afternoon,   ‘oh sorry this never got ordered.’  REALLY??!! It’s been 5 days now and 3 different ‘put offs.’ I wouldn’t be so upset except that this is a VERY VERY vital and important medication.  I just don’t understand how a business can operate like this.

 9 years ago (31-01-2018)

Absolutely the best pharmacy experience every time I go here. It doesn't matter if it's over the phone or at the counter or who you're dealing. Beautiful people treating the customer with concern and care.

 10 years ago (23-01-2017)

Honestly this location is the worst location available out of HEB they give false information their prescriptions are always late I reckon I going to different location. 

 9 years ago (06-07-2017)

Great staff. Very friendly

 9 years ago (05-07-2017)

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