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Helena's Cleaners Queen Anne

  1. Lower Queen Anne
  2. Seattle Laundry

Reviews, get directions and contact details for Helena's Cleaners Queen Anne

Helena's Cleaners Queen Anne

About

Dry Cleaners, Laundry, Alterations, Free Pick-Up & Delivery, Non-Toxic Cleaning (systemk4.com)

Address: 537 Warren Ave N, Seattle, WA 98109, USA
Phone: (206) 282-0873
State: Washington
City: Seattle
Zip Code: 98109


Opening Hours

Monday: 7:00 AM – 7:30 PM
Tuesday: 7:00 AM – 7:30 PM
Wednesday: 7:00 AM – 7:30 PM
Thursday: 7:00 AM – 7:30 PM
Friday: 7:00 AM – 7:30 PM
Saturday: 8:00 AM – 6:00 PM
Sunday: Closed

Update Info

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Reviews
I used these cleaners because I could just drop off my clothes to my apartment. This was a HUGE mistake and I HIGHLY recommend you avoid them at all costs, the inconvenience of taking your clothes to the cleaners is outweighed by their shady pricing practices and poor customer service. I had called after my first order to ask pricing as it was never posted anywhere and told it was $10.27 per sweater, which is fine. I was told I got 20% off as it was my first order which was great. The sweaters submitted then were all cashmere and I was only charged $10.27 per. This time all sweaters were cashmere as well. However this time I was charged an extra $2.00 for one sweater, I have no idea for which one. I called thinking this was a mistake and heard back from Kendall who told me that I was lucky to not have been charged $2.00 every time and that I would not be refunded. The actual price is not important but the fact that this cleaners will try to charge you extra at any chance they can and not work to resolve the matter makes think they don't care about their customers and will try to charge as much as possible. AVOID THIS PLACE!
7 years ago (29-03-2018)
Fantastic service and my clothes always come back super fresh and never smell like chemicals which is great. I thought this “non-toxic” thing was a gimmick, but it definitely isn’t. If there’s a stain they can’t get out (very rare) they let me know and put a tag on the hanger so I know they tried. I’ve had loose buttons, thread coming of garments before and they always come back fixed without me asking. Been a loyal customer since 2013 and I have yet to be disappointed. Keep up the awesome work.
7 years ago (05-02-2018)
Neighbors be aware of Helena’s cleaners poor customer service and the service itself. Do not give them your designer clothes or anything of value. They don’t care about people’s stuff. I gave them one T-shirt and one dress for cleaning. The T-shirt had kind of black velvet all around it as a design. It was all erased. I can no longer wear it. As for the dress, new spots appeared. Spoke to one of the managers: he wasn’t even sorry, you could feel he was on hurry, he didn’t give a damn about my clothes. He kept saying it’s the manufacturer fault not theirs. I wore that T-shirt only twice and now it’s ruined and they are not even sorry.
8 years ago (24-01-2018)
Read the KOMO news article about the bulk by the pound pricing. Called four times to confirm their pricing....and was told the minimum load had changed from 6 pounds mentioned in the article to 8 pounds. Saved all my dry cleaning for 4 months and when I arrived at Helena's I was told the minimum was now 20 pounds. I was at their counter and called the number I had called to confirm pricing etc. and was told I could do a 10 pound load but they would have to make a special receipt for me. The person at the counter asked to speak to that employee. They told them they wouldn't accept my 10 pound load and handed they phone back to me. The employee I was speaking to got her manager involved. They said the owner had left and no one could authorize them to accept a bulk load under 20 lbs. I had called four times and been given wrong information while I was standing in their business and they still turned me away. This is the worst customer service ever.
8 years ago (13-12-2017)
Sent in 4 vintage fedoras to be cleaned. Dust and light oil stains from years of use. Was told originally that it was $8 a hat. Once they had them I was told it would be $15 a hat to steam clean. Hats came back a couple days later looking exactly the same. Called and complained and they picked them up to try again. Hats came back once again with dust and none of the stains touched. Went and bought a hat sponge and did it myself for $4. They will never see a dime of mine again. Too bad as I collect vintage fedoras.
8 years ago (20-06-2017)
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