Helzberg Diamonds

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Helzberg Diamonds was founded over 100 years ago, and since day one we've dedicated ourselves to delighting our customers with superior service and high-quality jewelry.

Address: 5112 Meadowood Mall Circle, Spc B110, Reno, NV 89502, USA

Phone: (775) 829-1858

Website

State: Nevada

Zip Code: 89502

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 7:00 PM

Update Info

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Reviews

My husband bought me a ring for our anniversary in November. It was a bit big so we brought it back to get a smaller size. They told us it wouldn't be ready until after the holidays. It wasn't ready for us to pick up until January 27! Then it still didn't fit, so we had to go back to get it sized again and she said it won't be ready until after Valentine's day. What's worse was the people working here took forever to even acknowledge us when we came in the store. When she did she was so rude. So if you have the patients to deal with rude people and multiple fittings you may end up with your jewelry after four months. Im not sure though, I still don't have mine..

 7 years ago (07-02-2018)

Helzberg at Meadowood Mall wanted to charge me $89 to tighten the loose diamond on my wedding ring and straighten a prong. It was going to take 2 weeks to get back. I told her I was going take it to Michael's and sons. She replied with "Good luck, they are weeks out too". Michael's and Sons did it for free in less than 30 minutes. This is why we buy all of our fine jewelry at M and S. They definitely know how to treat and take care of customers. As for Helzberd... We won't be back.

 8 years ago (26-08-2017)

My husband and I go to Helzberg when he's ready to buy me a nice piece of jewelry. We only deal with one sales person and she is extremely helpful. I've never had a problem. I would say the only real complaint is that the girls behind the counter seem slow. They are not as customer friendly as the sales people on the floor. Don't know how the commission works.

 8 years ago (12-04-2017)

what a joke of a company! where should I start? probably with the manager Courtney and assistant Melissa, what pathetic excuses for managers HA don't make me laugh! I purchased a ring that was not my size and with their promise of not sending of your jewelry because they have a jewleron site.. well that wasn't the case, I went in a day before my promised date and no one had any idea what was going on. low and behold they sent my ring off without my permission & when I confronted them on it they just gave me excuses promised it'd be back blah blah. so for all the miscommunication they were supposed to give me either a crappy bracelet or a $50 dollar credit! of course I selected the 50 dollar credit which they said they would put on my account in February sometime when they had a sale going on, well that never happened & now they're accusing me of basically taking the bracelet they offered & that's what I was given so they don't need to credit my account?! how dare you people accusing anyone of anything just because your unprofessional irresponsible staff can't do their jobs properly?!! I'll be taking this up with corporate & NEVER DOING BUSINESS WITH THESE SCAM ARTISTS AGAIN!

 8 years ago (08-03-2017)

My boyfriend bought a promise ring for me from Helzberg. I absolutely love it and it was so exciting but within 24 hours a diamond fell out. I got it replaced then 3 weeks later another one fell out and I have another lose in its setting. The customer service is poor. I expected more from them.

 9 years ago (27-08-2016)

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