Kay Jewelers

Reviews, get directions and contact details for Kay Jewelers

Story

Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in Reno today.

Address: 5180 Meadowood Mall Cir Suite F123A, Reno, NV 89502, USA

Phone: (775) 826-4575

Website

State: Nevada

City: Reno

Zip Code: 89502

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 7:00 PM

Update Info

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Reviews

If I could give negative stars I would. I do not recommend this business in any location. My husband and I paid for services and goods from a store located in Reno, NV. The store sold us merchandise, we paid to have it engraved and saudered. These items we purchased were important to my husband and I as they were an important piece of our wedding ceremony. When we got our merchandise back, they screwed up the engraving in my merchandise and gave my husband back merchandise that wasn't his. Although it is the same product, it was not the merchandise that we had during our wedding ceremony. The store claimed it was the same item but my husband and I verified the boron levels in the merchandise we purchased did not match the boron levels in the merchandise we got back. My engraving is unreadable and the store manager, Natalia responded rudely that they could send the merchandise out to be re-engraved. To do so, they have to shave off precious metal and re-engrave thereby reducing the value of the my merchandise again. Natalia refuses to accept responsibility and has lied to us in which we have proof of her lies. When she started lying to us, we demanded to speak to her supervisor which is the district representative Scott Hamamoto. He was not prompt in returning our calls to him nor did he express any interest in dealing with the situation, either the merchandise issue or his employees' poor customer service skills. I contacted corporate to indicate to them that there is a real issue here. I was informed I would be contacted by a case manager within two days. I was contacted by Lela at the corporate complaint office within the two business day timeframe. She told me she spoke with the regional manager and she felt the merchandise returned to my husband was not the one we submitted and was ashamed to learn of such poor craftsmanship regarding the engraving. She informed me she needed to do more research and would contact me within a week. It has now been more than two weeks. Lela has not contacted me nor has she returned any of my phone calls. Next step, I'm contacting the BBB and the news. Kay Jewelers stole our original merchandise and won't do anything to correct it. They devalued my merchandise and refuse to correct the issue without further damaging the product. I will never shop from there again and I make sure to tell everyone I can not purchase from them or any sister/underlying companies associated with Kay Jewelers.

 7 years ago (19-01-2018)

My wifes ring i got for the first time is bent. Its wird

 9 years ago (02-03-2016)

$70 to replace a stone for a ring that only cost $110. Had the band split twice on a ring I got there. They told me 5 days for a price quote, and 10 days later I had to walk in, and wait while they were on the phone for almost a half hour. Terrible quality, go somewhere else.

 8 years ago (08-02-2017)

I had badly damaged my wedding ring set, the gentleman who helped me was vert nice and my ring looks AMAZING!!!!! And the cost to have it repaired was lower than I would have thought :)

 15 years ago (02-05-2011)

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Kay Jewelers

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