Helzberg Diamonds

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Helzberg Diamonds was founded over 100 years ago, and since day one we've dedicated ourselves to delighting our customers with superior service and high-quality jewelry.

Address: 12300 Jefferson Ave, Newport News, VA 23602, USA

Phone: (757) 882-8905

Website

State: Virginia

Zip Code: 23602

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 6:00 PM

Update Info

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Reviews

Scammers. They get you in to come in with the promise of 0% interest, then say you need to have your social security card with you in order to get the deal. Then they try to switch you up with a high interest lease deal. My credit score is 720.

 9 years ago (29-11-2017)

My husband and I brought my engagement ring in over the summer to get it turned into a three-stone for our anniversary. They have a 10% military discount so that was the main draw, but boy we should have done our research first! The manager, Nick, sat us down and went over how we wanted it to look. I was very specific that I wanted to keep the stone set in 6 prongs (not 4) because it was more secure and made the diamond look round (rather than square). All in all, we paid up and we were promised the ring would be ready in about three weeks. 

I called the day before it was supposed to be done and was told the jeweler was still working on it. Next day, nothing. About a week goes by, still nothing. So I call again and they say they're having a few issues but it will be done soon. A few days later, someone calls and leaves me a voicemail saying my ring is ready for pickup. I make the 40 min trek there with my baby and Nick looks at me puzzled. Whoever called had made a mistake. I was not happy. But wait, it gets better. A few more weeks go by, in which I am constantly having to call and find out what is going on. Finally Nick calls and says my ring is ready. So I go to pick it up - and the center stone is set in 4 prongs. Exactly what we told him we DIDN'T want. I was furious at this point, and I don't get mad easily. Nick says they're going to make it right because they want me to be happy with it. So then I wait some more. 

Meanwhile, Nick gets better about calling me with more frequent updates. Another month or longer goes by and my ring is finally done. At this point it has been nearly three months! My husband and I go to pick it up. We look at the ring with the loop and see how shoddy and sloppy the work was done. The side diamonds were not symmetrically set, the basket setting was not even, some of the prongs were wonky looking...all stuff that could be seen with the naked eye actually. We talked to the manager on the phone while at the store and he admitted that his company was not very good at doing this. Ok great, well then you're telling us you cannot do what we wanted you to do, because if you cannot do it well then you can't do it. They did refund all the labor costs we had paid (so we only paid for the two side diamonds) so that is the reason I'm giving them two stars vice one. Bottom line, stay away.

 9 years ago (26-11-2017)

They were so helpful and attentive (unlike the surrounding jewelry stores). If you are looking for some genuine help go here. 

 9 years ago (29-05-2017)

Love love love my new ring from here. Nick and Caila were amazing and so great at delivering the exceptional customer service you would expect when making such a big purchase. Thank you both!  

 10 years ago (09-02-2017)

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Helzberg Diamonds

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