Hertz

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Address: 203 Squire Rd, Revere, MA 02151, USA

Phone: (781) 284-0262

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State: Massachusetts

Zip Code: 02151

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Reviews

I had a very bad experience with Hertz in Revere. I was warned not to rent from Hertz in Revere. I didn't think it would be this bad. I requested to be picked up from the collision place that was fixing my car. Upon arrival the Hertz Rep was extremely late and she called from her car and said I'm out here. When I came out the car she picked my up in smell like she just finish eating some horrible smelling food. No big deal. She stopped to get breakfast before picking me up. No big deal. Moreover, the car that was given to me was very dirty and smelled. They Hertz Rep stated that she new I was in a rush so she did not have time to clean the car. So the car was still dirty from the previous Renter. When I brought the car back after cleaning it so I could deal with the condition of the car. When i brought the car back. I was told I made the car smell like smoke. I explained to the Hertz Rep that the car was dirty and smelled when i got the car. He agreed that the car was dirty but did not smell like smoke. He advised me to go across the street to his boy and they would only charge me $100 to detail the car. And if I did not do it he would charge $300 to my debt car. I had no choice but to take his offer. Next before I dropped the car I went to the gas station next door to his friends detailing company and filled the  gas tank. I'm sure there are cameras at the gas station that can prove I filled the tank. Nevertheless, I still was charge $34 for gas. I called and spoke to the staff of Hertz. They told me I left the car with a half tank of gas. And i filled the tank. Cooperate needs to investigate Hertz in Revere.

 8 years ago (19-12-2017)

All the staff are very friendly. Customer satisfaction is their first priority.  I am a frequent rental car user at this location, and got free upgrades all the time :)

 8 years ago (03-10-2017)

We loved our first experience with Hertz. The staff was very nice and helpful as well as the service they have provided us.

 8 years ago (07-09-2017)

Really nice people but very low quality customer service and not too professional

 8 years ago (16-12-2017)

Car was dirty inside and out when they gave it to us. It smelled so terrible!

 8 years ago (12-09-2017)

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