Hertz

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Address: 538 Pearl St, Buffalo, NY 14202, USA

Phone: (716) 854-0283

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State: New York

Zip Code: 14202

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Reviews

Disappointed in the service at this location. We were supposed to have a pick up, a free service offered.  We decided to do this since we were getting an early rental. No one showed up or called. We walked to the location, but when we arrived and told them we had been waiting there was no apology or concern about the missed service request. While waiting we attempted to contact someone and were redirected to the after hours 800 number. 

The gentleman working in the office was friendly and very helpful in getting us to our car and explaining the policies. The other individual working in the office was unaware of the rental/return and toll procedures. I contacted the office prior to renting and spoke with her and had the same experience. I was able to do my own research and get the information we needed. 

This rental facility is conveniently located for many downtown hotels.  I wish our experience was better.

 8 years ago (15-06-2017)

Great place because it always has cars available and is never crowded. Also, since very few people use this place, it is okay to drop the key in the night without the contract papers.

 7 years ago (05-10-2017)

Staff was friendly and helpful. Ordered from priceline so the price was great.

 7 years ago (07-09-2017)

Bad service. One of the women tried to rent us a very dirty car. Only after I pointed out the issue, they tried to solve it but it was another employee (a pregnant woman) who cleaned it up, while her partner, a younger woman, just watched her doing all the job. I saw this at the very end of the process, otherwise I would've said something about it. Didn't liked the place at all.

 7 years ago (07-09-2017)

Staff was very helpful and friendly and you can't beat the value!  Weekends tend to be less expensive as they have more cars available.  

 8 years ago (07-03-2017)

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