Hertz

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Address: 11 Norm Ave, Bedford Hills, NY 10507, USA

Phone: (914) 242-0422

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State: New York

Zip Code: 10507

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Reviews

This was exactly my experience, so I am reposting Dan S. review...I've experienced numerous service failures here and will no longer use this location. This office is either managed by hung over teenagers - or not managed at all. Typical issues:filthy cars, office opens late, understaffed. I recommend the Enterprise location down the street as they are far more professional.

 8 years ago (17-05-2017)

My recent experiences there have been extremely positive.  The reps were very patient, friendly, and helpful.

 8 years ago (26-02-2017)

I was renting a full size vehicle and what was a routine pickup turned out to be a 45m long engagement and the inexperienced agent Justin entered a incorrect rate for my rental despite my corporate rate, couldn't remove damage waivers from their system and incorrectly registered a full fuel level  when the car had 1/8th level which he verbally agreed with me.  the manager should train these agents as their mistake for busy business traveller's means either over charge or 30 min time spent in undoing their error by calling customer service/roadside assistance.

 9 years ago (21-07-2016)

 I've experienced numerous service failures here and will no longer use this location. This office is either managed by hung over teenagers - or not managed at all. Typical issues:filthy cars, office opens late, understaffed. I recommend the Enterprise location down the street as they are far more professional.

 11 years ago (11-10-2014)

Be very careful with the Hertz in Bedford Hills.  1) Condition of car report: When I took delivery of the car at the BMW dealership in Mt Kisco, it was the early am.  The car was covered in morning dew...and they wanted me to gauge the car for scratches, dents and issues.  I told them it was difficult due to the current car condition.    
2) They told me the car was 5/8 tank of gas, but the fuel gauge dropped to 1/2 tank within 2 miles of the pickup
3) I returned the car car at 5/8 (having just filled up).  They later charged me $19.27 for gas saying it wasnt at the required level.  ($9.00 a gallon and service fees)
4) When I called to discuss they were unable/unwilling to rectify.
I feel it is my responsibility to warn others of their  poor business practices (as I told Hertz I would do). 
Thanks for listening. 

      
      
      
 13 years ago (03-12-2012)

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