Hertz Rental Car

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Address: 6850 Mt Zion Blvd, Morrow, GA 30260, USA

Phone: (678) 422-0847

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State: Georgia

Zip Code: 30260

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Reviews

If I could give this place no stars I would. I rented a car from them on yesterday August 5, 2017. And once the paperwork was done and I received the keys I went to inspect the vehicle and noticed it had a flat front tire and scratches all over the vehicle. Not to mention the vehicle was filthy on the inside. I went back to make the Hertz employee know of my concerns. And they told me that they had already documented the damages and that they would fix the flat tire. They then drove the vehicle around the back to get the tire fixed. Upon returning they told me that it was due to the cold weather and that there was nothing to worry about. The next day I go to get into the vehicle and notice the tire is flat again. I tried to change the tire with the spare in the back and apparently someone has used it before because it's missing everything but the spare. I will never use Hertz again,  we as consumers spend our money on quality service, and I didn't receive that this time.

 8 years ago (06-08-2017)

Go to another location! This location has horrible customer service.  My status is President's Circle and I was still treated rudely.  The employees at this location are doing a great disservice to Hertz.  They do not deserve any stars.

 8 years ago (24-10-2017)

Worst service ever. Do yourself a favor and go somewhere else. This place is an absolute time-waster. I would give a negative rating if possible. State Farm set me up with them to pick up a rental after an accident. Understaffed is an understatement. How is the customer service rep also the car cleaner??? #HowSway?? So after you get your paperwork, you still have a 30-60 min wait time for your car. Wait times are ridiculously long, they don't pick up their phones when you call, and then they had the nerve to tell me they only had SUVs left when I wanted a small compact car since I had to pay 20% of costs. I spent over 2 hours of my life here and I just wanted to scream #ReclaimingMyTime the entire time. This place is an absolute disaster!!!!!👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽

 8 years ago (23-10-2017)

The service is not good.  They are really slow, the vehicles are dirty,  and they over charged my card on a gas service they offered me charging me double the cost.

 8 years ago (09-10-2017)

They are totally unprofessional in this office and I had a long wait at the counter and to get my car. Unacceptable for Hertz.

 8 years ago (15-08-2017)

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