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Holiday Inn Express & Suites Great Barrington - Lenox Area

  1. Massachusetts
  2. Barrington Lodging

Reviews, get directions and contact details for Holiday Inn Express & Suites Great Barrington - Lenox Area

About

Free Express Start Breakfast High Speed Wireless Internet Indoor Heated Pool & Bath tub Suites , Jacuzzi Business Center Fitness Center

Address: 415 Stockbridge Rd, Great Barrington, MA 01230, USA
Phone: (413) 528-1810
moc.notgnirrabtaergxeih@snoitavreser
State: Massachusetts
City: Great Barrington
Zip Code: 01230


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Reviews
Worst hotel in the area!! The hotel is shabby and unclean. The first time we stayed there, the toilet overflowed which they wouldn't fix and they did not have another room for us. The second time we tried to stay, the credit card machine wasn't working. They blamed my card even though they admitted that it happened to three other customers that day. Instead of putting us up until it worked it self out they left my family and I standing in the lobby refusing to give me my reserved room. Luckily the Days Inn had a room and the receptionist was wonderful. There was nothing wrong with my card and she saved us from sleeping in the mini van on college drop off weekend. Never stay here unless you want to leave with little crawly critters in your suitcase!
8 years ago (20-08-2017)
The inside of this hotel was not updated since it was built. The staff was less then accommodating. I found a dead bug on my mattresses upon walking in my room.
8 years ago (16-09-2017)
My wife and I and our 2 young children stayed here over Presidents' Day Weekend and one morning after breakfast my wife and son went back to the room to use the bathroom before we checked out and departed only find one of the staff had let themselves in and decided to relieve themselves in our room's lav. Needless to say calls into question the professionalism of the staff and the overall cleanliness of the grounds. When we called to complain the manager that we spoke to spent more time discussing the timestamp of their surveillance videos (which was way off) as opposed to addressing our concerns. Lack of responsibility by management, professionalism of the staff and now a clear lack of a functioning security systems puts this property at the top of 'must skip' going forward.
8 years ago (21-02-2017)
Awful customer service. Charged my account more than originally stated. Won't issue a refund. Smelly rooms with paper thin walls. Trash.
8 years ago (28-08-2017)
Great hotel and staff..was here for a wedding and we weren't the most tame of a group, but staff was always accommodating and never complained which made our stay more memorable..only complaint is that weekend stay was a 2 night minimum that we didn't need but we made the best of it
8 years ago (31-07-2017)
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