Hollywood Casino Jamul-San Diego

Reviews, get directions and contact details for Hollywood Casino Jamul-San Diego

Address: 14145 Campo Rd, Jamul, CA 91935, USA

Phone: (619) 315-2250

Website

State: California

Zip Code: 91935

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Reviews

My first visit here and I was really surprised by how nice the Hollywood Casino is. Although it may seem like a big distance into San Diego's East County it didn't take me long to drive there. The casino floor is full of brand new slot machines but open enough to easily navigate. If you're hungry there's a food court with quick eats as well as fine dining for dinner at Final Cut Seafood and Steakhouse. The Jive night club has live bands with a big dance floor, free valet and a huge multi-tiered parking garage makes it easy to park.. All the staff I met were friendly and I enjoyed my evening adventure to check Hollywood Casino out.

 9 years ago (25-10-2017)

They promised new members 20 points ($20) for game use for all day. We were there for 3 hours and they said they couldn't give it to us. Basically they lied to their members by saying they would receive these benefits but failed to fixed their failed system in time. They said you had to spend $20 to recieve these points but we ended up wasting that money without their promised amount. Overall, the great recommendations I got from friends did not fall through and me and my wife left completely disappointed. Will not be coming back.

 9 years ago (25-09-2017)

The casino itself is clean and tidy.  However, my experience with the customer service there was terrible.  Valet had me go downstairs to pick up my truck, which is unheard of.  When you get valet, there is a specific standard to be met; Hollywood casino doesn't meet it. It was my first time there, and I was told to go downstairs to get my vehicle.  Not very specific.  Just "downstairs."  I had to ask what that meant, like I was supposed to know already.  So, instead of getting my car for me like every other valet service known to existence, I had to go get it myself. Now, I understand that it is part of the process that is implemented at Hollywood Casino, and I know that the process is not the attendant's fault, but general guidance is a crucial part of customers service for anyone that works face-to-face with the guests/customers that are decidedly going to a venue.  So I go down to P6, where I was directed to go after the attendant answered, and I arrive at the valet stand.  I spot my truck within 30' at the most, and tell the person running the booth that it's fine, he doesn't need to get it, I'll go get it since it's right there.  I'd made it down that far already anyway.  I didn't turn my alarm off (the rental didn't have an alarm with a clicker) or insert my key, but it was unlocked.  I mean - what?  I was visiting from Georgia, and all my belongings were inside the truck since that was my last day in San Diego.  The attendant that followed me to my truck to retrieve the ticket that was on the dash watched, and then questioned whether or not I had inserted the key.  I mean - you just watched me open the door without unlocking anything.  I asked for the manager, follow the attendant back, and wait for him to meet me.  The wait wasn't too long; but, both the attendant and the manager came out laughing and having a good time.  Read the situation.  The manager didn't offer me a name - an African American man, no more than 30, about 6'2", standard build - and I had to approach him to shake his hand to cut him off from having a good time with his employee.  As a general manager of another entertainment industry here in Georgia, I say to you:  Your employees are a direct reflection of yourself.  If you want to grow, start with the basics of customers service, which I assume you're well acquainted with being in a leadership role.  Show your team how to talk to people, and ensure the standards of security are met.  Vehicles aren't something that can easily be replaced.  It's unnerving that in a venue that should have every highest standard of asset protection, something like leaving a car unlocked when you have accepted responsibility and accountability for it is unacceptable.  

I will end on a positive note, which is the only reason I give this venue a 2-star and not a 1-star, is Robin at the club/cashier booth.  She was an outstanding employee.  She recognized that I was a new player to the casino, and took the time to break down everything the casino had to offer in preparation for a single day's visit from food, to locations of player's kiosks and redemption machines, upcoming promotions (which she took extra time to walk me through; Oneida was being given away that day - and even new players like me could get one by earning 500 points that day.  Note:  I earned over 3500).  Robin, please share your communication skills with your peers, and drive your new business to success.

 9 years ago (11-08-2017)

Had a fun time! Not overly crowded & not too smokey like alot of casino's!!! Great food & great beer...lots of options. They also offer lots of promotions when you sign up☺

 9 years ago (04-09-2017)

Parking is weird. Casino is smaller than I thought it would be. The drinks are pretty expensive.  The Mexican place in the food court is pretty good though. I'd like to try the Chinese place next

 9 years ago (15-10-2017)

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Hollywood Casino Jamul-San Diego

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