Image Motors

Reviews, get directions and contact details for Image Motors

Address: 2117 S Nappanee St, Elkhart, IN 46517, USA

Phone: (574) 970-0094

Website

State: Indiana

City: Elkhart

Zip Code: 46517

Opening Hours

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 2:00 PM
Sunday: Closed

Update Info

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Reviews

Great car buying experience. Thanks John and Marc at the Elkhart lot.

 7 years ago (31-03-2018)

Wouldn't recommend an enemy of mine to buy a car here... Horrible experience :(

 7 years ago (22-03-2018)

This dealer is awful. I bought a truck from them and paid over twenty grand for it. I was told everything on the truck was in tip top shape but I noticed that the key fob was missing and the emergency equipment was missing. The dealer agreed to get me this stuff if I bought it. I was assured that there was no problems with the truck and that their certified technician had went over it top to bottom. I bought the truck with little to no help from the sales staff. If I had a question about the truck to obtain financing I was always transferred around or told to come back to the shop later because someone wasn't there. Just not good customer service. So I get the truck and drive it for less than two weeks and the diesel injection pump goes out. Dealer agreed to fix it and wanted to put a used pump in. I said I'd pay the difference because I wanted a new pump installed. So a week and five hundred dollars later I picked the truck back up and it was running very badly. Drove it for a few minutes and saw it was leaking diesel so I brought it back. They had it for about two weeks and said it was fixed. When I got it back it wasn't running well and it had a remanufactured pump in it instead of the new one. I had also asked the dealer about fixing a oil leak in case I couldn't and they agreed to then at this time I was given a unprogrammed key fob and a spare tire. Not the emergency kit they had promised. Still missing wrench and jack and handles etc. since I bought this I have had to, in a very short time, change the radiator, service the ac, change fuel injectors, my tail pipe fell off, ball joints were bad, tie rods had to be replaced, steering shock had to be changed. I noticed as well that the trailer hitch was bad. I thought that this was just too much for a truck that had just been gone over by a "certified" mechanic. I decided to reach out to the manager at the dealer for help. I would call about once a week and leave a mesage and would never get a return call. Recently I called and was told that the manager didn't work there anymore and I was put in contact with a new manager. I explained that I bought this from them in good faith and it has been a disaster. I explained that there's no way a ceritified mechanic went through this vehicle before I bought it. He defended the mechanic and told me I should've went over it myself. He told me there was nothing he was going to do for me at all. I was treated in the worst manner by him for bringing up my concerns. He even used profanity on the phone with me. I would advise anyone looking to buy a vehicle to look anywhere but here. This place doesn't care at all for their customers. Their support level is zero and the quality of what they have for sale is questionable at best. Below is a list of what has failed on my truck before I made it through the first oil change. I'll leave this review in hopes no one else makes a $20000 + mistake with image like I did. 
Tail pipe fell off
Key fob missing
Injection pump failed
Ball joints fail
Tie rod fail
Steering shock fail
Ac never worked 
Windshield wiper linkage broke
Windshield wiper electrical system failed
Emergency kit missing
Diesel injectors failed
Parking brake never worked
Power mirrors don't work
Parts missing from truck bed

      
      
      
 8 years ago (07-08-2017)

The one in Elkhart is HORRABLE!! The one and only sales man is VERY RUDE. The cars all had higher miles. Very over priced. I called Elkhart and South Bend to talk to a manager. They give me the biggest run around. 3 months later I still have not received a call from one nor do I know his/her name. This place is HORRABLE!! Never go there to buy a car. 

 12 years ago (19-03-2014)

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