Jared The Galleria of Jewelry

Reviews, get directions and contact details for Jared The Galleria of Jewelry

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The first Jared store opened its doors in 1993, revolutionizing the whole idea of how a jewelry store should operate. Jared is not located inside the mall. Our guests come just to see us. And we do everything we can to make their visit enjoyable as well as successful. We offer five times the selection of ordinary jewelry stores, price it well, and present it with the help of a team of experts, thereby creating the ultimate jewelry shopping experience. Come learn more about our engagement and wedding rings, diamonds, gemstones, watches, and personalized jewelry. Visit Jared in Mesa today.

Address: 1750 S Val Vista Dr, Mesa, AZ 85204, USA

Phone: (480) 813-2091

Website

State: Arizona

City: Mesa

Zip Code: 85204

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 5:00 PM

Update Info

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Reviews

Worst customer service experience ever. My fiance purchased my engagement ring here. Went in to get it resized but had to get it special ordered. Which is fine and I expected it to take time. I was told I'd be called back to give me an update on how long it would take. Never got a call back from these people. I've called back in numerous times to be told it would to three to four months. Ended up returning the ring. I must not spent enough to be worth their time. Don't go here unless you want your engagement ruined.

 8 years ago (06-01-2018)

Go to the PV or Chandler location or ANYWHERE but this store!! When this store told me my repaired necklace was ready we went in to find it in three pieces. It was a simple solder, but they broke it in the store. They tried to blame the shipping company, but I saw how the tech probably broke it while placing it in the bag. When they brought it out "fixed" I burst into tears. It was my fifth anniversary gift. They did replace it under the warranty, but kept patronizing me, telling me I was a lucky girl to get a new one because it's worth $$$$ NOW. Like I care. I still miss the old one. Not only can they not feel empathy, sympathy or responsibility, but they also cannot handle jewelry!

 8 years ago (01-12-2017)

I have shopped at this Jared location for years and spent tens of thousands of dollars here. The staff has always been helpful and it has been enjoyable (they always offer a drink each time within about 2 minutes of arrival). Today, while on a long bike ride (I admit I didn't look the part of a Jared shopper with my beat up shorts and t-shirt) I took my $3000 watch (bought at Jared) for a replacement band ($300, special order, had to pay up front, had just been notified it had come in) so that I could wear it to a wedding tonight. I headed straight to the repair desk, but was intercepted by a man in a suit (later found out his name was Lucky) who rudely asked what I wanted. I tried to explain my need to get a replacement band. He demanded to see the watch (did not greet me with a hello, how are you doing, would you like a bottle of water, etc). He proceeded to replace the band himself while not once ever acknowledging me in the slightest. I did have a nice conversation with some of the other staff and patrons (all of whom were sipping their bottled water which at that point in my ride, I could have used) while Lucky took forever to replace a band and had to ask for help a few times. I stepped away from the area to make a call and when Lucky finally finished, he looked up and, instead of saying "sorry for the delay" or "thanks for waiting" or "we appreciate you business" or anything else that would be considered good customer service, he said "You can come over now........." I felt so blessed the Lucky was going to let me approach the desk to receive my watch.....that I paid for.....that I bought the band for.........that he could replace.......so that he had a job.........that I partly paid for.

Bottom line............I will continue to shop at Jared as long as Lucky is either gone or at least has the day off. I think Lucky needs to start back at the bottom and learn a little humility and drop the arrogance. Everyone who walks through Jared's door is a human being no matter how they look or what they might be wearing.

 13 years ago (30-03-2013)

Purchased a ring for my wife before Christmas and she still doesn't have it ! Tired to resize and damaged the ring ... tried to resize another ring that was in stock and damaged that one. Ordered one from the manufacture ... still no ring ! The Jared at I -10 and Ray Rd. in Chandler is better never had this issue there.

 9 years ago (27-01-2017)

I love this place. Everyone is so friendly! My husband and I bought our wedding rings here. I go every 6 months for the inspection, and every now and then for a cleaning. Every person in there is so nice and very helpful.

 9 years ago (30-05-2016)

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Jared The Galleria of Jewelry

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