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Helzberg Diamonds

  1. Arizona
  2. Arizona Jewelry Store

Reviews, get directions and contact details for Helzberg Diamonds

Story

Helzberg Diamonds was founded over 100 years ago, and since day one we've dedicated ourselves to delighting our customers with superior service and high-quality jewelry.

Address: 3111 W Chandler Blvd Space 2312, Chandler, AZ 85226, USA
Phone: (480) 732-0055
State: Arizona
City: Chandler
Zip Code: 85226


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info
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Reviews
Very friendly and educated staff they know there product well and they were very helpful! My only inconvenience with them was that they did not take Samsung pay luckly an ATM was near by.
9 years ago (07-02-2018)
The only reason I give this Helzberg a 5 Star is because of your employee Michelleaa nickname Chilli. All my jewelry are from Helzberg and they all have a lifetime warranty. The problem is every 6 months that I have to get my jewelry checked and cleaned the other workers never want to help. Chilli is the only one always so pleasant and helpful. Today I noticed as soon as I said I needed my jewelry checked she calls Chili to do it. I understand maybe the other employees figured I'm not buying so they didn't want to help me. I am new here in Chandler. The employees at Tucson Mall Helzberg all knew me. I was always getting jewelry from my boyfriend and he always bought the warranty. He said jewelry should be worn and they could get damaged. I hope these other employees know you have to be good to your customers whether or not they are buying today or next time. You never know who might have bought jewelry just because you are pleasant to them.
9 years ago (10-04-2017)
britts rings are from here
8 years ago (19-02-2018)
If you're considering purchasing an engagement or wedding ring from this location, please think again. My husband purchased my wedding ring set from here several years ago. When we initially went to browse the rings the service was fantastic, everyone was so nice, it felt good purchasing from here. And my wedding ring set he chose was gorgeous. I loved it every day I wore it. However, the maintenance for their pieces is terrible. Any time I needed maintenance on my ring (repairing loose stones, re-treating of the white gold, etc.), it took forever. I think the shortest wait I had was exactly one week. But it usually ran over a week, sometimes more than two. And every time they gave one of two excuses. Either the jeweler was on vacation, or they were getting a rush because of a holiday coming up. What holiday happens in Aug. that everyone needs their jewelry to look their best, I'm not certain. And to rub salt in the wound, the staff is completely unapologetic if I had an event coming up that I wanted it done for earlier than that. The last time I went (and vowed never to go back), I explained why I was hoping to get it sooner, the associate's response was, "So do you want it, or not?". I never got any apology or empathy with them, but that was the worst. My husband and I got so sick of their attitudes that we exchanged the set at Jared a few days ago, and purchased a new set there. I own many Jared Neil Lane, Le Vian, & Smithsonian pieces, and all the same service is done within 2 hours, much better than about 2 weeks. And even if I am going in for service instead of a purchase, they're so wonderful and attentive. The attitudes at Helzberg ruined any chance of us wanting to do business with them again.
11 years ago (30-11-2015)
I'm furious with helzberg. My engagement ring is only 5 months old. We had to buy it online due to the fact that the ring wasn't going to come in on time if we bought from the store... now 5 months after I got it, my ring has a Crack in the band. You can clearly see the welding marks on the ring, and the crack is CLEARLY on the welding lines. When we took it in to see if the ring could be repaired under warranty we got told the because there are some nicks in the silver that the crack is due to wear and tear thus not covered. What?! The crack is on the inside of the band not the outside! I'm so upset with them currently and they will know.
11 years ago (15-05-2015)
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