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Reviews, get directions and contact details for JCPenney

JCPenney
Address: 2060 Sam Rittenberg Blvd, Charleston, SC 29407, USA
Phone: (843) 766-0121
State: South Carolina
City: Charleston
Zip Code: 29407


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Reviews
Mind boggling bad service. Was unable to cancel an online order within 5 minutes of making the order. Was told I have to receive the item, return it to a store, THEN call back with case number in order to receive shipping cost refund. Why can't we just cancel right away and save everyone a lot of hassle? I was told that they did it this way "to provide good customer service."
8 years ago (30-04-2017)
Sadly, this location is closing, but the Northwoods Mall location will still be open. CSR that served me was still cheerful despite of closure. Found some good bargains.
8 years ago (11-07-2017)
I love JCPenny. Hate seeing ours close down forever.
8 years ago (26-07-2017)
Its going out it business... And based on my experiences here over the years I know why. Even while I tried to get those last minute sales, the customer service was awful. The one associate was so slow I wasn't sure if I was at the DMV or a department store. I also had to return to the register after leaving because she forgot to cut the security tag off of one of the two items I purchased.
8 years ago (22-04-2017)
We made a special diamond purchase recently at the Citadel location. The Manager, Calvin Tucker, and Sales Associate, Ms. Pearline treated us like family. They made our experience a memory we will always cherish. We will always come back! Can't say enough about the kindness and hard work that make this store stand out among all the others.
9 years ago (30-08-2016)
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