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Jensen Family Medicine

  1. Queen Creek Professional Village Condominium
  2. Queen Creek Doctor

Reviews, get directions and contact details for Jensen Family Medicine

Address: 21321 E Ocotillo Rd # 123, Queen Creek, AZ 85142, USA
Phone: (480) 677-3688
State: Arizona
City: Queen Creek
Zip Code: 85142


Opening Hours

Monday: 8:00 AM – 4:00 PM
Tuesday: 8:00 AM – 4:00 PM
Wednesday: 8:00 AM – 4:00 PM
Thursday: 8:00 AM – 4:00 PM
Friday: 8:00 AM – 12:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
The doctors here are good. They listen and believe you, and they combine the best of conventional approaches and natural approaches to health. Front desk staff is terrible. Unorganized, don't know what's going on, rude, don't know how to explain things in understandable ways. Did I mention rude? They are rude. Also, their system for inputting new patients is ridiculous. You have to write everything by hand in these TINY lines on a paper form. I have good handwriting, but I can't write only 1/4-inch high... And they don't let you say "same" on forms for multiple children in the same household. Have to rewrite everything by hand. Took me 45 minutes to fill out the forms for my family of 3. Why do this? They are just going to put it into the computer anyway. Everyone else is letting you enter things electronically these days, folks. Join the 21st century. Also, the system for electronic communications is cumbersome. They don't let you add sub-accounts for children; you have to log out and log back in with a separate account. Minor annoyance, and more the fault of whomever they are contracting for this service, but still. Honestly, I'd get over the paper forms and annoying e-coms, if the staff were more professional. Having to go to the doctor is already stressful enough.
7 years ago (09-01-2018)
Great respect for the providers at this practice. Prevention and education focused. They consider the whole person, both patients and providers. I appreciate that a lot!
7 years ago (05-11-2017)
I am an established patient at this office. I injured my knee several days ago and have tried rest, ice, elevation. Nothing has helped. I called on July 5 to ask for an appointment as soon as possible. I was told the next available appointment was July 17. When I said I could not wait that long and thought I should go to urgent care the representative I was speaking to hung up. I am tired of their rude behavior and the length of time it takes for them to respond to emails. Need to find a new doctor.
8 years ago (05-07-2017)
We really liked Dr. Scott Jensen when we first moved here a couple years ago (still do) however his practice has gone down hill quickly. His staff is rude, it can take up to 20 mins for someone to answer the phone and recently when we brought my son in for a strep test, they didn't tell me until we were already in the room that they were out of rapid test kits. Why was I not informed of this before so that I could just take him to urgent care??? We proceeded with the long term test (3 days?) and tried to wait it out. Meanwhile my son had a horrendous sore throat (they didn't give him anything for it) so after suffering as long as he could handle I called to speak to the nurse. I was told the nurse would call me back within 48 hours. Say what!? My son was MISERABLE and running a constant temperature. I asked the receptionist if she could please have the nurse call us sooner and her response was "I just answer phones". WOW. So I asked for the office manager. When I told him what his employee had just said to me, his response was "well, what do you want her to say? She DOES JUST answer phones". I was FLOORED. As a previous manager of a medical office, this would NEVER have been acceptable. A more appropriate response would have been "Let me find someone who can help you". Also, when I asked the Office Manager if he could have the nurse call me sooner, his response was to go into a big excuse as to how they are so busy and cannot guarantee a call back before 48 hours. Anyway, we realized we weren't going to get any help from Dr. Jensen's office (but of course they got paid by our insurance- for nothing!) and went to an urgent care (so I ended up paying for two visits bc Dr. Jensen's office didn't have what was needed). The urgent care gave him an antibiotic and he was feeling better the next day. Meanwhile, we were still waiting for the strep test to come back from Dr. Jensen's office. We were told it would be back on Friday (we initially went in on a Tues). When I didn't hear from them by Friday afternoon, I called them only to get a recording that they close early on Fridays. I am SO glad I didn't make my son suffer til Friday to know if he needed an antibiotic or not because they NEVER called. To top it all off, we got his test results in the mail THREE WEEKS LATER, saying 'if you are still experiencing symptoms, please give us a call'. It is terribly sad that this office is going downhill. Dr. Jensen is AMAZING and seems completely clueless that his practice is falling apart around him. We are now looking for a new family doc.
8 years ago (17-07-2017)
I saw the PA here and he was great, but he sent me for blood tests and the front office gave me the wrong form and no one told me I had to go into the test fasting. Showed up for the blood draw and they told me I had the wrong form and that I had to be fasting. Tried to call the office but they won't answer the phone after 2 pm? And there's a 48 hour response time if you leave a voicemail. So I went in and had them print the right form. Went back in for the blood draw again and they told me that I STILL had the wrong form. THEN I get a bill in the mail for my physical and I owe the full amount, thought that was weird so I looked and they billed the wrong insurance company. I call and sit on hold of 20 minutes just for them to tell me they can't do anything about it and I had to call some other company? So I called that company and they don't even answer the phone, just a voicemail saying they'd get back to me in 48 hours... because they got my insurance information wrong in the first place. I would suggest saving yourself the headache and going to a different office.
8 years ago (18-07-2017)
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