Jim's Express Shuttle

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Address: 1 Airport Blvd, Bentonville, AR 72712, USA

Phone: (479) 205-0011

Website

State: Arkansas

Zip Code: 72712

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Reviews

I scheduled a car to take me to the airport.  When I called to schedule - the lady that took my call was very short and hurried to get off the phone.  She didn’t repeat back anything, give me a confirmation or ask about payment.  The car was scheduled to pick me up at 5:00pm.  At 5:02 I got a call from the driver saying he was downstairs waiting for me......I live in a house???  He was at Candlewood Suites, I live on Candlewood Pl.  Randall the driver was very polite and hustled to get to my house by 5:16.  He was given poor information, not his fault.  So when pulling up to the airport he tells me I have to pay inside - taking longer still because she didn’t collect payment on phone.  He called her before we arrived to see if he should really charge me given their screw up but she said YES - I was to be charged.  Then when I got to the counter neither of the rude women aknowledged or offered any sort of apology for their complete screw up.  This place has pathetic customer service (with the exception of Randall who was great) and is not reliable.  There are others in town that are reliable and friendly.

 8 years ago (02-01-2018)

Used them for early morning service to the airport. Driver was very professional and courteous. Will use again.

 8 years ago (20-12-2017)

I'd rate no stars if possible. 
Over priced
Unprofessional drivers 
Smoke smelled vehicles 
$38 dollars for a 5 mile ride - jeez 
On the bright side ... we weren't in the car long enough for my clothes to soak up the odor from the vehicle.

      
      
      
 8 years ago (19-11-2017)

Above and beyond. Thank you Jim! You really took care of our Outdoor Blogger Summit guests and are easy to work with.

 8 years ago (30-10-2017)

Jim's did a wonderful job handling all of us at Tyson SalesCon17! Great guy!

 8 years ago (21-12-2017)

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Reviews, get directions and contact details for Jim's Express Shuttle

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