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Jimmy Choo

  1. Beverly Grove
  2. Beverly Hills Shoe Store

Reviews, get directions and contact details for Jimmy Choo

Address: 8500 Beverly Blvd, Los Angeles, CA 90048, USA
Phone: (310) 855-9538
State: California
Zip Code: 90048


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Reviews
The shoes! The handbags! The eye wear! So good Sip champagne and try on your favorites and make sure to have fun, the staff is 1 of my favorites on Rodeo Dr
Wonderful customer service. Manny was a dream to work with. So helpful and had a great experience shopping for shoes. Beautiful store.
***I WOULD NEVER RECOMMEND YOU TO SHOP FROM THIS STORE! THEY DO NOT GIVE YOU ANOTHER CHANCE *** I had to choose one star to be able to post this otherwise mine is ZERO Not a good experience I wish I did not ever go to this store, customer policies are horrible. I ordered a shoe which I was not home to receive so I called UPS and asked them to return it back to sender. Not they are telling me there is no return policy only exchange in 7 days .. I have never seen the issue !! No one even told me when I was placing the order in the store. If there is such a policy that is different from all other stores they need to mention about it. In my case I have never ever received the shoe so ... For the money we pay we expect a better customer service .
Be very wary of the staff here. They sell refurbished shoes and try to pass it off as new. There is no manager according to one of the staff members.. ultimately highly disappointing for BH . Never had a bad experience at choo before coming here, it's a big turn off to the brand .
I visited not expecting to be able to afford anything here. The gentleman working was amazing. It was one of the best shopping experiences I have had. Not only did I get to buy my first pair of Jimmy choo's but was treated well at the same time!!!!
My fiancé and I tried to return a pair of Jimmy Choo Lance's at your Beverly Hills location and we were offered no options. Furthermore, I think the customer service is really terrible. This is how I feel about the situation and will be leaving reviews as such if this can not be resolved quickly. I would never buy or allow anyone I know to buy Jimmy Choo shoes or products ever. The way they treated my fiancé after she politely asked for a refund for her Jimmy Choo Lance heels, was offensive. She bought the shoes because she needed to try them on with her wedding dress, we bought them at the store because we couldn't find them anywhere else. No one told her the policy was 14 days. No one said anything to her about making sure to return it within that window, even after she told them she needed to try it on with her dress over the next few weeks. After she tried them on, it was extremely uncomfortable and didn't work with her dress. We went into the store and she was very sad but the lady we handed the shoes to basically looked at us and laughed and said "our return policy is 14 days." and we both really expected some leniency given the circumstances. I mean, how could a Jimmy Choo representative laugh in the face of a bride and expect us not to get upset. They were cold, heartless, and didn't even care or apologize once. I then went back into the Jimmy Choo store and kindly asked for a manager and spoke to Marianne Pentecostes. Marianne was one of the coldest and most heartless people I've ever seen. She stood there with a flat face and said her and the General Manager Matthew Amendolaro reviewed it and said they are firm on their 14 Day Return Policy. I told Marianne that the policy and attitude is borderline offensive to brides-to-be because the wedding planning process is not contained to a 14-day window. Stay away from Jimmy Choo in Beverly Hills, Marianne Pentecostes and Matthew Amendolaro, especially if you are a bride-to-be. I feel bad for my fiancé as she almost cried because of the experience. She felt the lady we spoke to treated her as if we were like second class citizens. I had to go back and try to talk to Marianne on her behalf she was very cold and said they can't do anything. To be treated that way, to be that cold, to be that rude, it is simply inexcusable. I've never felt so helpless in a retail environment in my life. I ended up purchasing a pair of Chanel heels as a replacement. Customer Service is about finding a way to help the customer. When a bride-to-be is in the wedding planning process, there should be more understanding. Furthermore, she shared with the sales rep that she couldn't find the pair anywhere else and that she was going to need to try them on with her dress. The sales representative should have been very clear that there was only 14-days, as she likely would have waited to purchase them. Looking at other reviews online, it is obvious this is a consistent problem and the store is unapologetic about it.
Expensive. Worth it. The highest and designer shoes are not for everyone, nor should they be. You could buy 10 pairs of Vans sneakers I donate a thousand to a homeless shelter for the price of one pair of Jimmy Choo shoes. You did, you wouldn't have a pair of Jimmy Choo, but if you can afford these shoes, you can buy the shoes, the bands and gave a thousand to a homeless shelter. Get to it!
Always an enjoyable experience when I come here. Sales associates are attentive and have nice style advice.
not only they are pretentious but on top of that their interior designer copy a chandelier and sconces design by Jean de Merry, what a shame....
Thank you MANNY GONZALEZ for being so welcoming, knowledgeable and accommodating ! I really appreciate your time. FIVE ++++++++++ all the way. Thank You ! :-
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