John Creps Insurance Agency LLC

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Address: 2717 N Steves Blvd # 4, Flagstaff, AZ 86004, USA

Phone: (928) 526-4040

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State: Arizona

Zip Code: 86004

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Reviews

I have been doing business with John and his wonderful staff for ten years and I couldn't imagine going anywhere else. Elisabeth and the other staff are always happy and upbeat when I call. John always answers the phone or gets back to me same day if I have a question. Most years he has found ways to save me money on my auto, home or business insurance. I highly recommend using these guys.

 8 years ago (25-07-2017)

When I had my first ever claim experience with this Flagstaff agency, and I was a customer since 2006, I found that the "customer service" provided by my agent, and by her manager, came, and without exception, only after I had requested it.  Their "service" was best characterized as laughable, reactive, but not proactive.  For example, the manager twice avoided responding directly to one of my crystal-clear complaints concerning my agent's complete lack of interest in exerting even a little effort beyond the minimum; instead, his response was to ignore the question entirely.  They also never once--never once--contacted me after the claim was well under way to learn how things were going, was there something they wanted me to check into, what did I think they could do to demonstrate they were behind this client of theirs, etc.--unless it was in response to matters I had already brought to their attention.  Also, the agent twice demonstrated poor knowledge of my policy's stipulations.  This remains my most disappointing insurance experience ever; it is impossible for me to recommended this agency.  The formulaic endings each of them persisted in using right to the end spoke volumes--"Please do not hesitate to contact me if I can be of further help"--remained unhelpful, insincere, and pitiful.  

 9 years ago (25-06-2016)

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John Creps Insurance Agency LLC

Reviews, get directions and contact details for John Creps Insurance Agency LLC

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