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Johns Plumbing, Heating & Air Conditioning

  1. North Carolina
  2. High Point Plumber

Reviews, get directions and contact details for Johns Plumbing, Heating & Air Conditioning

About

What began in 1974 as a one-truck, one-person operation out of company owner Greg Johns' basement has grown into the Triad's largest locally owned plumbing, heating & air, water purification and commercial refrigeration service company.

Story

Operating more than 30 trucks around the clock and answering service calls live 24/7, we stand by our customers with fast, efficient and affordable service. Whether a small house, large apartment complex or multi-unit business park, one phone call is all it takes. We are there when you need us 24 hours a day, seven days a week whether it’s plumbing, heating and air conditioning, drain cleaning or water purification. Customer service is the root in our foundation and our knowledgeable technicians are ready to assist you with any of your requests. Johns Plumbing & HVAC is aTrane Comfort Specialist Dealer in Greensboro, Winston Salem, and High Point NC.

Address: 228 Little Santee Rd, Colfax, NC 27235, USA
Phone: (336) 294-2301
State: North Carolina
Zip Code: 27235


Update Info
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Reviews
Incredibly shocked and disappointed in the treatment I received for Johns. This past Sunday morning I smelled gas across the bottom floor of my home. I immediately called my natural gas company and they came to do an inspection. They found two gas leaks supplying my furnace and put a lock on my system for safety precautions. They informed me that as soon as I had the leaks fixed, they would return to re-inspect and remove the lock. I searched local companies that were available on weekends and found Johns. I called and spoke to a lady and informed her of my situation. I specifically informed her that I smelled gas, called my gas company to inspect, they found two leaks, locked my gas unit, and expected me to have it fixed for a return visit to remove the lock. I asked if she had someone that could fix it that day because it was going to be below freezing that night. She ensured me that they would fix the problem and sent a technician to my home. When the technician arrived at my home he took one look at the lock the gas company put on my meter and said they couldn't do anything. I was confused because I had already told their dispatch about the lock. He mentioned that the only way he could fix the leaks were if the gas company could turn the gas back on. I then called the gas company and their response was that they do not turn natural gas on for companies to check their repair work and if the company I chose thinks that, then I should probably choose a different company for my repairs. After this news the technician tells me I owe $150 for a service visit. At this point I was infuriated. You send a technician to my home after being informed of the lock on my meter only to have the technician say he can't fix it because of the lock, but still charge me $150. After he left my home I called back and they said a manager would call me the next morning. The next morning I had already called another company. They came, fixed my leaks, and I was able to call the gas company back out to remove the lock. A man from Johns did call me the next morning, I assume he was a manager. I quickly informed him that my repairs were completed and I wanted a refund of the $150 that was charged to me. He said he wasn't going to refund the money and rudely said, "that's the risk you take calling us on the weekend". I have since filed a complaint with the BBB as well as my credit card company.
8 years ago (29-11-2017)
Professionally run outfit. Dispatchers and Plumber who performed the work were all professional. However, they are very expensive! Do not hire them for small jobs. As an example, they charged $42 to replace a toilet flapper. The $90 service charge hurts too on these small jobs. Total cost was $240 to repair a leaking bathroom faucet and replace one toilet flapper.
8 years ago (12-11-2017)
One of our AC units went out recently around 6:00 pm and we called Johns Plumbing. They came out within an hour and a half and the service tech even called when he was on his way to let us know when we should expect him. Once he arrived, it was a part that needed to be replaced which the service tech had in his truck. It took about 10 minutes for him to fix it. We couldn't have been happier with the service. Thank you Johns Plumbing!
8 years ago (20-10-2017)
Our AC went out last week. We called after hours and someone was there within 2 hours. Problem was fixed in 15 minutes. Their pricing was reasonable being it was an after hours call. Very satisfied and would use them again.
8 years ago (22-08-2017)
After trying several local companies, I found John’s to be the most dependable and honest.
8 years ago (26-11-2017)
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