Kay Jewelers

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Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in Mary Esther today.

Address: 300 Mary Esther Blvd., Suite 15-F, Mary Esther, FL 32569, USA

Phone: (850) 243-6800

Website

State: Florida

Zip Code: 32569

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Reviews

I usually don't write negative reviews but this place is the worst. Wife orders a ring online and it could only be delivered to store. She called, emailed and left instructions that me, her husband, would be by to pick it up. No problem. Brought 2 forms of ID only to be told it had to be her to pick it up. She works long hours which makes this very difficult. I asked if they just mail it to the address shown. Nope. All this hassle for a $35.00 ring. No sorry. No explanation. Just, "Store policy can't do it."

 8 years ago (21-12-2017)

I just found a jewelry store I will never purchase anything from, ever again... Kay Jewelers. 

Something as simple as picking up a ring I had ALREADY PURCHASED, turned into a time where the sales rep said “she’s too busy” to help determine how to fix my order. Then was not allowed to exchange the ring for the same ring only in a smaller size. For some reason, that would cost more.

#kayjewelers
#badcustomerservice
#toobusytohelp
#1standlasttime

 8 years ago (22-12-2017)

I had a great experience at the store.  My enhancer was sent out for repairs, and while in transit, it was lost by UPS.  Tania, the manager, was very patient and worked for many hours and days to recover my ring.  While the original ring was not recovered, Tania went above and beyond to make sure that the store build a ring very similar to the original I had lost.  She was very patient through the process, because I really liked my original ring and wanted something comparable, so I was a bit of a demanding customer.  She did not once lose her patience, and she did everything that she could to make me a very satisfied customer.  I am very happy with my ring, and with the experience overall.  Thank you!!!

 8 years ago (09-04-2017)

I bought my wife a necklace and the chain didn't fit I thought we could trade in that chain to go towards the purchase of a new chain since we were still in store, but no we had to pay another 400$ for a CHAIN! I contacted Kay Jewelers and they were not help either. Very disappointed in the company I have been a customer since 2010. Never again.

 8 years ago (18-08-2017)

Wonderful experience. Tania went above and beyond to help take care of me as soon as I walked in the store. Pam was very professional and thorough in getting my ring inspected and sent out for repair. Another worker even helped keep my 2yr old daughter occupied in between helping her other customers. Everyone was friendly, knowledable, and professional (which I can't say about my experience recently at the Destin Kay's).  Kay's almost lost me as a customer but today Tania and Pam helped give Kay's another chance. Definitely recommend this Kay's!!!

 8 years ago (11-04-2017)

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Reviews, get directions and contact details for Kay Jewelers

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