Kay Jewelers

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Story

Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in Newark today.

Address: 503 Christiana Medical Center, Newark, DE 19702, USA

Phone: (302) 368-7368

Website

State: Delaware

Zip Code: 19702

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 5:00 PM

Update Info

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Reviews

I love the ppl there I have always received the best Customer service both Jessica’s who are managers were absolutely wonderful... my mother and I adore them. wonderful ppl in general. Never had one problem ... all I ac say is thank you Kay in Christina mall. ❤️❤️

 8 years ago (23-01-2018)

NO STARS AND THE WORST CUSTOMER SERVICE EVER! I bought and engagement ring at this location and the diamond was loose.  The ring was sent out and it happened again. So my fiance took the ring in to see if they could do anything and the woman working (dark hair and said she was an assistant manager) told he she could have the setting replaced, which is not a problem.  The problem was that when asked if that would solve the problem she said maybe and if we didn't want the diamond to fall out she shouldn't wear it... ARE YOU SERIOU?! are we supposed to put it in a display box? Long story short after leaving the store and having to watch my fiance cry, we went to another location and they offered to help.  This location obviously just wants to sell and get their customers out without helping when any problems come up.  I WILL NEVER be giving Kay Jewlers at the Christiana Mall my business ever again.

 8 years ago (13-01-2018)

Whatever you do, STAY AWAY!! NEVER EVER  EVER buy anything from this store! They messed up our wedding ring 3 times! First the order was never placed. We had to call and check on it due to the fact that it was taking longer than a month to arrive. When we called (Several times), no one could figure out where our ring was or help us with our situation. When after a freakin month of back and forth calling, they finally discovered the order was never placed. Therefore, they put the order through. However, when the ring came in, it was the wrong color. So we told them to send it back and place the correct color order. When that one came in, it came in the wrong size AND we found out that our "Life Time" Protection plan had been cancelled. It got to the point where we had to ask for a free engraving - they weren't going to offer us anything for our troubles. We were lucky we got a ring before our wedding because with all their screw ups, they cut it close to us not having a ring. We also reached out to corporate due to the fact that our "Life Time" plan was now cancelled on top of everything else. They were supposed to give us our money back for the "Lifetime" Plan, give us $50 back towards the rings, and a gift card. Instead, when we arrived at the store, they presented us with 2 store gift cards and no money back like promised (As if this is all we want anyways - at this point I'm done with the store and ready to take them to court). Therefore, we refused the gift cards and they credited us for the "Lifetime" plan. Howver, they said they knew nothing about the $50 reimbursement. Needless to say, we will be reaching out to corporate again and hopefully settling this nonsense once and for all because I am done with this store, their lack of business skills and lack of customer service. By all means, STAY FAR FAR AWAY!!!!!!!

 8 years ago (01-09-2017)

Terrible place to do business! After so many oh I'm sorry I will fix that for you and over charging my account and dirty faces from associates there I'm done with Kay jewelers in this particular place. Run dont do business and if you do you will see what I'm talking about

 8 years ago (27-12-2017)

On 6/4/17 my fiancée and I visited the Kay's Jeweler in the Christiana Mall with the intent of opening a Kay's store card and purchasing our wedding bands, easily over $1000 purchase, about an hour before close.
Both my fiancée and I have over 12 years retail experience and we're surprised none of the 3 employees on duty acknowledged our presence by welcoming us to their store. We made our way to the wedding bands and we're looking at the selection, about 3-5 minutes past with no employee approaching us to see if we needed help or wanted to see any of the rings. I decided to ask a female employee whose body language read that I was interrupting whatever she was doing. This particular employee was unbelievably rude and condensing when answering any questions my fiancée and I had. To say the least we took our business elsewhere and will certainly not suggest Kay's to friends or family because of their poor customer service and rude employees.

 8 years ago (04-06-2017)

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