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Reviews, get directions and contact details for Kay Jewelers

Kay Jewelers

Story

Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in Bessemer today.

Address: 4897 Promenade Pkwy Suite 109, Bessemer, AL 35022, USA
Phone: (205) 425-4959
State: Alabama
Zip Code: 35022


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 5:00 PM

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Reviews
More like 0 stars. Untrained professionals at its finest here. The store manager is also rude and not helpful. Dropped my rings on 12/31 to have sent off to get a better fit after the store manager forcefully pulled my bands apart in order for my engagement ring to sit in them right. Still do not have them as of today. I have called 2 days after the "promise date to ship" from manufacturer and get the run around and the date pushed back even further. Not happy. First promise date was the 16th. Store Manager spoke to the manufacturer and noted they were shipping out on the 16th. No call, no nothing. Called on Friday, the 19th. Supposedly another call to the manufacturer. I was told they were not going to ship out until the 23rd. I really feel they have lost my $4000 wedding set and they are delaying for some reason. The only helpful, kind one that I have come in contact with is Ivy. She has been the best!
7 years ago (25-01-2018)
If I could give a 0 star I would.. rudest untrained employees and the manager too.. the worst!!
7 years ago (06-01-2018)
Associates need trained before left to help with customers. This used to be one of the best managed stores!—
8 years ago (18-10-2017)
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