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Kay Jewelers

  1. Kansas
  2. Kansas Jewelry Store

Reviews, get directions and contact details for Kay Jewelers

Kay Jewelers

Story

Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in Wichita today.

Address: 2441 North Maize Rd., Space 1515, Wichita, KS 67205, USA
Phone: (316) 721-1140
State: Kansas
City: Wichita
Zip Code: 67205


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 5:00 PM

Update Info
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Reviews
I have had nothing but bad experiences with Kay. My boyfriend of 5 years got me a promise ring a couple of years ago and it took them 3 times to size it right. After 2 times of sizing it, they had to get a completely different ring since the old was so stretched and worn. Took about half a year to finally get my ring sized right. In the time they were sizing the second ring, I misplaced the other. So when going in, they refused to give me the new ring until I brought in the old one or paid for the new one. Understandable, so I paid for the second one. They said if I found the old one, I can bring it in and they would give me my money back. A couple of months later I found the old ring and immediately took it back in to get my money back. They said they couldn’t give me my money back but they would give me money towards another purchase there. I was so upset. Annoying when companies say one thing and then don’t honor it. I always defer people from Kay. Haven’t been back since.
7 years ago (13-02-2018)
Rude customer experience! Have been to Kay’s before on the East side and they have always been friendly; one time on the West side and I will never go back. The wedding band I have was not my first choice but was I felt was forced upon us due to the sale at the time so I tried to see about getting one that suited me. The woman looked down upon me when I told her I couldn’t buy new one due to school and my wedding. I understand it is a business but try being less rude. Save time and drive else where.
7 years ago (26-02-2018)
Will never step foot in this store again, Have been dealing with bad customer service here for 4 years since we bought my ring. Center stone kept getting loose and almost falling out and they wouldn't fix it correctly. My ring spent more time in repair than on my hand. It is a 4 hour round trip for me every time I come to this store for help. Had to call corporate to get ring fixed properly. Corporate was very helpful! Last visit waited over 30 minutes and never even got waited on before we finally walked out. Staff is slow and rude. Sit on computer instead of waiting on customers. We will be going to a different store from now on!! Gave them one star because they won't allow you to give zero stars!!
7 years ago (02-11-2017)
Kendra, I'm just reading this. I am happy your problem was solved but I am truly sorry you felt that way. It was not my intention. I hope you'll come back and give us another opportunity to make it right for you. If not I do appreciate your feedback so I can improve service for future guests. If I can make it right in any way please let me know. Jordon
7 years ago (15-08-2017)
after almost a year with a ring that was screwed up and had been in the shop 6 times total , we ending up trashing the original ring and had to start over , the ring was finally fixed but they choose to put a platinum head on the main stone and after like i said i bought the ring in nov and the last time it went in in went in in july and was returned in sept so she had a messed up junkie looking ring on her finger for 3 months before it was all done , and all kay did was put a new head on and a 120 credit on the bill which i think was a joke but the real joke is kays DO NOT BUY FROM HERE I AM NEVER SPENDING ANYMORE MONEY HERE . iam a loyal person and i feel when i am treated fair i will continue to to spend my money at that company . but i think they could of done better than the head and the 120 bucks lol well i will be trading this ring in after the first of the year at another store and kay will no longer be on my radar lol i think i was treated like i bought the rings at walmart the quality is about the same to bad beldens is gone the people treated ya better , did i also mention i bought a new mens ring to match hers better and after just a few months a stone fell out of it as well pretty cheap products this post is for all the kay stores on the west side of wichita i would post the whole review but i do not have 2 days to type all that so this is the short version all in all SAVE YOUR MONEY AND SHOP SOMEWHERE ELSE IF YOU WANT TO FEEL LIKE YOU HAVE GOTTEN A GOOD DEAL AND KNOW YOUR ITEMS ARE THE BEST YOU CAN GET ,,,,,,,,,,,,,,,,,,,,,,,,,,,,GO TO JARRED
7 years ago (10-10-2017)
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