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Reviews, get directions and contact details for Kay Jewelers

Kay Jewelers

Story

Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in Tampa today.

Address: 271 Westshore Plaza, Tampa, FL 33609, USA
Phone: (813) 288-1710
State: Florida
Zip Code: 33609


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 5:00 PM


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Reviews
Whenever I have visited a Kay Jewelers I have always had a good experience. I recently visited the Westshore store where I had the pleasure of being helped by Savannah oh my goodness she was absolutely AWESOME!!!! Thanks for taking my experience from good to AWESOME!
8 years ago (15-09-2017)
The staff is great! I was helped by a lovely woman who made my experience excellent!
8 years ago (17-04-2017)
Staff is friendly, and very helpful! 😊
8 years ago (01-04-2017)
My boyfriend bought me a pair of earings a year ago. The backs of the earings unfortunately were defective and kept on coming loose. I went back to the store to get new earring backs. She told me since the purchase was not within 6 months I would have to buy new ones. I then bought new earring backs. Also she told me by purchasing new earring backs I would have 6 months warranty if the backs become lost or were defective. So what do You know the backs became loose and they fell of my ear and I lost them. So I needed to replace them. I went back to kay jeweler and told them the back of the earings needed to be replaced and were within 6 months of purchase. I told them the story of what the previous sales representative told me and that they needed to be replaced. The representative told me she would not replace them even though I was told by a sales rep at the same store they could be replaced if lost or damaged. She would not honor what was told to me from another representative. I even said if I brought back the receipt and confirm what sales rep told me would they honor what she said. The sales rep said no that it did not matter. I know the backs were only 15 bucks, but this is what was promised to me as a customer. From a customer service point of view this is just ridiculous. I wouldn't of bought the back of the earings if I knew the warranty of 6 months was not covered. Unfortunately from this experience I cannot shop at Kay jewelers. They do not keep their word or honor what they promise there customers. What if this was a engagement ring??? A diamond store could not cover a back of a earring??? So disappointed as a customer. More importantly they were more worried about closing their store then helping out a customer. I will never go back to Kay Jewelers. Especially the store located in Tampa Florida at west chase mall.
9 years ago (24-07-2016)
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