Kay Jewelers

Reviews, get directions and contact details for Kay Jewelers

Story

Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in San Francisco today.

Address: 3251 20th Ave #126, San Francisco, CA 94132, USA

Phone: (415) 661-1830

Website

State: California

City: San Francisco

Zip Code: 94132

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 5:00 PM

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related searches: Kay jewelers lakeshore mall, Kay jewelers locations, Kay jewelers outlet

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Reviews

Bad customer experience. Lady was a hassle. I was very clear on what i wanted and eventually got her to relax and stop trying to upsell me  (awkwardly.. Bad salesperson). Ordered my ring and had it sized. Arrived ~two weeks later and 5 minutes before close to pick up my ring (already paid for) and doors were down. Closed! Hi GM or whoever reads these reviews (I highly encourage you to read others), tell your employees that the doors close at 9 PM per your Google and website information. You are losing customers and money.

 8 years ago (17-05-2018)

I went here on a Thursday afternoon to get my Movado watch battery replaced.  I bought there a few years ago so I thought they could help. I asked the lady there for assistance, and she did not help at all. She told me they can’t do anything in regards to battery replacement and that I’d have to contact movado for help. I told her I have an account with Kay, and she brushed it off. 
Didn’t give me any information on how to or what to do about the watch. I asked for any contact info and she said to google it. I asked about ear ring backings so at least I didn’t go there for nothing. And she hesitated to tell me cause they charge $25 for each. She made it seem like It’s to expensive for me as the reason she hesitated. 
I left feeling like was bothering her and was pushed out.
So I went to another Kay at a different mall.
I asked the same question, and they said we can help you with that!!. They Asked to see the watch. Asked for my name and number and looked up my account. They saw I have a 3year warranty and told me they can send it in for replacement and also some other repairs and tune ups that comes with the warranty. I asked about ear ring backings and they told me what they had to offer in terms of sizes and prices.
I don’t know why that lady acted that way and just brushed me off as if she didn’t want to assist me. But I feel she misjudged me. But that was bad customer care to say the least.

      
      
      
 8 years ago (12-04-2018)

Our jewelers for life.  Everyone in our family uses them and it will stay that way.  They treat they're customers like family.

 11 years ago (14-10-2015)

Nice Good job Marly! 

 13 years ago (02-08-2013)

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Reviews, get directions and contact details for Kay Jewelers

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