Kay Jewelers

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Story

Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in Grand Rapids today.

Address: 3155 28th St. SE, Space G-111, Grand Rapids, MI 49512, USA

Phone: (616) 957-8981

Website

State: Michigan

City: Grand Rapids

Zip Code: 49512

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info

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Reviews

So they lost my jewelry when ALL it needed was a new clasp. They sent my watch out to be fixed and it's been 2 months of no word! I am standing out side the store in Woodland mall which has posted open hours on Sunday as 11am on Sunday and it's 11:45 and the gates are still down! smh this store has been sich a waste of time I'd advise anyone to save there energy and money and go some where else. No matter how many new managers they hire it will never get better.

 7 years ago (29-04-2018)

I bought two rings and a bracelet from Kays jewelers in 2017.  The items are some of my favorites.  Opening a card helped me to purchase items.  It also gave me a chance to improve my credit score.  I have recieved good care from them.  They cleaned some of my other jewelry for free and gave me free values on some jewelry that i did not purchase there.  They recently did a staff change this fall and i don't know what happened.  Now it is all black workers.  It could be mixed, because i don't feel too comfortable there.

 7 years ago (30-12-2017)

After seeing Aaron's post I will be seeking legal assistance and reaching out to him, I was involved in a similar scam at this location late last year. The trade commission doesn't allow these kind of sales tactics. They would not allow me to leave the store without putting a junk ring "on hold" for later even after I said I didn't want anything they had, it's all overpriced junk product. Another associate got involved and started telling me to fill out a "hold sheet" on the iPad and tried making me look like a major jerk in front of my girlfriend. Do not go to this store, they are major predators and repetitively lie to your face. Shop around and you'll see this is the LAST place you should ever visit.

 7 years ago (07-02-2018)

Sales associates were nice and willing to help. 
The manager a black lady was rude to my husband and I two days in a row. She tried to get sales associate to wait on customers that came after us both days I spoke up 2nd day. She also checked out a man who came in after all of us She even said order of customers 2nd day and still tried to have sales associate wait on someone before us.  Kays is over priced junk, bought several items from them necklaces broke 3 of them took somewhere else  got fixed and only broke again. Will never return to Kays rude customer service and cheap junk jewelry at high prices

 7 years ago (17-12-2017)

Do not even browse here. Was curious what I was QUALIFIED for, to try and make payments on a product, and was scammed into signing up for a credit card without my knowing. Said it was apart of a reward program and a simple financing availability program. Never would I have signed this if I had know it was to add a credit line to my credit report. Now, I have to cancel this line which puts a negative print on my report. I am extremely disappointed and pissed off. After doing 10 minutes of research, I found countless reports of similar complaints. This place is a joke, a scam, and a huge waste of time. Never doing business here.

 9 years ago (09-04-2016)

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