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Reviews, get directions and contact details for Kay Jewelers

Kay Jewelers

Story

Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in Pensacola today.

Address: 5100 N. 9th Ave., Unit C-327, Pensacola, FL 32504, USA
Phone: (850) 477-5677
State: Florida
City: Pensacola
Zip Code: 32504


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 6:00 PM

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Reviews
This store is killing me. Bought a Leo wedding band for my wife. Every year I have the inspection performed. Right after the last inspection about 7 months ago the diamond came out. Brought back to store and no record of last or any inspection on file buy they remember us bringing in. Long short is they sent off to get replaced. They tried to replace with a lesser quality diamond. It's ow been 7 months and no updates and can't get Penscola store to answer the phone. Did I mention the service here is terrible. 3 days in a row tried calling store. Ring, ring, ring, ring. No pun intended.
7 years ago (25-04-2018)
I was very weary seeing all of the negative reviews for this store, but after my experience I figured that the people that have a negative experience would take the time to go write a bad review. I got engaged in PA but go to college here in Pensacola and decided to get my ring resized down here. I was given a promise date 3 weeks from when I took it in. With hurricane Irma coming through my ring did not come in on the date... so I went in and asked about my ring on the promise date. The staff on hand was very friendly and told me that the shipments were a little behind because of the weather. They told me they would do everything to have it in by the next day and the manager even went out of her way to contact the shipping carrier to have it rushed. I was called the next day that my ring was in. I really appreciated the way everything was handled. And even though I was not contacted before hand that my ring would not be in on time I can complete understand considering it is such a huge company and they deal with so many customers. I LOVE MY RING!!!!
7 years ago (20-11-2017)
It all depends upon the person that serves you. I bought a gift for my wife and Christina helped me and she was absolutely fantastic. I suggest that if you go in there just ask for Christina.
7 years ago (08-08-2017)
Always cleans and inspects all of my rings. Never had an issue with personnel nor pricing.
7 years ago (24-03-2018)
Great experience!! Will be back for sure !!!
7 years ago (02-02-2018)
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