Zales

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Zales is the Diamond Store. We help people express love in the most extraordinary ways. How do you Let Love Shine?

Address: 5100 N 9th Ave, Pensacola, FL 32504, USA

Phone: (850) 478-8797

Website

State: Florida

Zip Code: 32504

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Reviews

I have purchased many pieces over the years and Shelia is my personal go to gal. I've been dealing with her for years. She is the reason i shop there when in need of new jewelry. She calls me when they are having sales going on, also to notify me of new merchandise that she know i would love to purchase. Her customer service is awesome. And the prices are unbeatable. As long as she stays an employee, ill be her number one customer!

 7 years ago (31-12-2017)

My husband bought me a aquamarine diamond eternity ring in June of 2015 about 6-7 months I had lost some diamonds out of the ring and took it for repair when I got it back it was crimped like they used pliers to squeeze it to keep stones from falling out, this past June we took our jewelry to be inspected and after they cleaned my ring I noticed I kept losing stones, yesterday I took some jewelry to be fixed including the ring and the sales lady Amanda, noticed how many stones were missing and the crimping and instead of sending it off to be fixed again she replaced the ring with a new one, and I appreciate that because I was unsatisfied the last time it was fixed, so she took care of the problem... thank you Amanda...

 7 years ago (19-11-2017)

Nicole, Sheila and the man with the white and black hair (Kinda salty color) are the nicest people! Zales is blessed to have them! But there is a HORRIBLY RUUUUUUUUUUUUDDDEEE brunette woman there, I believe she's in a management position. I have been there 3 times when she was there and she has been nothing but rude to my fiance and I. This zales gets a 3 star review because of people like Nicole, Sheila and the other man but if I could give it a negative 5 stars for that terribly rude brunette woman (WHO REALLY NEEDS TO BE FIRED) I would. You are a lucky store to have a rare few employee's that are actually very nice.

We recently had a phone call with the brunette lady because we had to call Zales back to let them know that we didn't have a special order coming in. The call went like this:

Brunette Zales Employee: Hello this is Zales.

My Fiance: Hello, I was calling y'all back, cause y'all had just called me back about a special order but we don't have a special or-

Brunette Zales Employee:  -Yeah, well I don't know anything about that.

My Fiance: umm... okay well I just received a call about a special order that isn't mine. So I was told to give you all a call back if it wasn't my special order.

Brunette Zales Employee: okay.

My Fiance: Alright well I was just making sure you all know.

Brunette Zales Employee: Okay bye.

This lady is always like this. Zales, I would start looking for someone else to hire ASAP. Put a nice lady in charge that will bring in some good business.

 7 years ago (16-09-2017)

Me and my family have purchased many pieces of jewelry from Mrs. Sheila. She is by far the best person to help with picking the right jewelry. I recently got engaged and she went above and beyond to help me pick out the perfect ring for my fiance. Never once since meeting her has she not had a smile on her face. We recommend her to everyone.

 9 years ago (09-07-2016)

I am a long-time customer of Mappins/Zales and today I brought in my wedding ring to talk to them about how the bevels were polished off the edges.  The sales woman and manager were incredibly rude, and while they may not have been able to do anything about it, their attitudes were horrendous.  I know that this is a chain store, but I have had good experiences with most of their staff previously, so I was definitely shocked at how I was treated.  It's really too bad for them.  We have purchased all of our jewelry from this store for the last 10 years and after today, I will not be purchasing anything else from them.  If you are looking for any jewelry, avoid this store.  The manager is rude and arrogant and will try and intimidate you and belittle you.

 9 years ago (02-03-2016)

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