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Kay Jewelers

  1. South Baton Rouge
  2. Baton Rouge Jewelry Store
  3. Merrydale Jewelry Store
  4. Louisiana Jewelry Store

Reviews, get directions and contact details for Kay Jewelers

Story

Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in Baton Rouge today.

Address: 6401 Bluebonnet Blvd #2130, Baton Rouge, LA 70836, USA
Phone: (225) 766-3136
State: Louisiana
Zip Code: 70836


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Reviews
I would like to share with my friends-especially those in the market for some jewelry-what my husband and I have gone through since September trying to get his wedding band from Kay Jewelers, Kay Jewelers. We ordered the comfort fit band in a size 14 which is what the lady who sized him said he should get. They came in before the wedding of course and they looked great. We tried them on for a second and put them in the box and didn't open them again until our wedding in September. After trying to wear it, Josh's ring was way too big, and kept falling off, so he didn't wear it. The next week, the last week of September, we went in. The manager was sympathetic and explained that since he ordered the comfort fit band, they should've told us we needed to order a size down. She showed us a paper she made saying just that and explained that she kept it by the wedding bands so everyone would know. She apologized and said she would reorder it and it should be in by Oct 14th and they'd call us. We stayed there a while as she entered everything she needed into the computer. On Oct 31st, we still hadn't heard anything so we went back to see what was going on. We were told by the same manager that put our order in that there was no record of our order and that she would call us tomorrow. After not getting a call for two more weeks, we went back to see what was going on. She insisted that the problem was that we never came to got it and that it had been cancelled and sent back. She stated this several times and each time I replied with the fact that we had come in. She snapped that she was now fixing the problem. After putting everything in the computer, we were told the ring would come in Dec 21st. On Dec 21st, we went to the store because we hadn't heard anything. They printed a paper and showed us that it had been pushed back to Jan 5th. I called on Jan 5th to ask, and they said they hadn't received it but they hadn't gotten their UPS shipment for the day yet and would call. When my husband got off work, he called and was told by the manager that she discovered that some UPS shipments had been stolen; she said the UPS driver had been meeting up with someone in the mall and getting them to sign for the shipment and taking all the shipment. She explained that we were not the only ones that had been complaining about the missing shipments and she wasn't sure how long it had been going on. He asked what we needed to do about getting the ring, and she said she would call back tomorrow and let us know when she had talked to the district manager. After no calls the next day, Josh called when he got off work and got the assistant manager. The assistant manager said he had no idea what he was talking about, said he thought he heard someone talking about it and wasn't sure, and that the manager would call us back tomorrow-which is today. As of 4 pm today, we still haven't heard from him, in fact they have never once called either one of us although we made sure they had our phone numbers. At this point, I have no idea what we are going to do, but I think we will get our money back and never deal with them again. We've spent almost four months trying to get his ring. I have never dealt with such incompetence before and hope to never do this again. Do not under any circumstances do business with this company, and definitely not at the Mall of Louisiana.
10 years ago (07-01-2017)
My husband and I went to exchange a diamond ring for a diamond necklace. A new girl was helping us and handling the exchange. The manager would not help her at all. She made fun of her, demeaned her and laughed at her. Worst experience ever! We wanted to leave and not give that store our business, but we wanted the new girl to have her sale, we felt so sorry for her. The manager was so rude and we spent $2k there. Already complained to corporate and have a mouthful to tell them about how the manager degraded her own employee. Disappointed to see that happen.
12 years ago (20-10-2014)
Very helpful. Had multiple employees who could help multiple clients. And helped with every question about every minute detail. They are just terrible about answering phones
14 years ago (11-12-2012)
Luv u mom
11 years ago (13-02-2016)
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