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Kay Jewelers

  1. Veradale
  2. Spokane Jewelry Store
  3. Post Falls Jewelry Store

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Story

Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in Spokane Valley today.

Address: 14700 E Indiana Ave #1144, Spokane Valley, WA 99216, USA
Phone: (509) 893-9053
State: Washington
Zip Code: 99216


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Reviews
Horrible customer service values (both employees and management)... they would rather be "right" than admit a wrong doing... very misleading in sales, especially when it comes to the rewards program. Absolutely disappointed and will be returning the ring that I love due the the fact that I refuse to work with the people at this location.
8 years ago (31-05-2017)
My husband had a ring custom made thru them. He ordered it in June 2016 and was told it would be in August 2016. When it first came in the diamond wasn't centered so they had to return it to fix it. After it was sent back to the store there was another issue with it so my husband didn't get the ring until Oct. Once I had it I noticed multiple things wrong with it. The halo was lol sided, there was a large scratch in the band, the diamonds on the cathedral part were in a straight line on one side and in a v shape on the other. If you placed it on a counter you could tell it was crooked. When I took it in at my 6 month inspection period I explained my concerned and the store manager said they would redo my ring completely. So I was able to make changes. I was promised it would be back in 4 wks but didn't get back for almost 6 wks. Ive had it back for a wk and a half and I just noticed one of my diamonds in my band is gone. I had previously read reviews of customers who had their rings sent off for some repair and then they noticed their main diamond had been switched once they got their ring back or they had diamonds falling out after they got their ring back. I'm seriously so unhappy with my experience with kay jewellers that I'm about to ask my for money back so I can take my business elsewhere. This is absolutely ridiculous ppl have to deal with this.
8 years ago (02-05-2017)
They don't tell you that any adjustments or fixes have to be sent out of state for weeks at a time. Now waiting for a ring that has taken almost 6 weeks to resize. Horrible customer service!!!!
8 years ago (28-03-2017)
Very dismissive of issues and very uncaring of budget considerations.
10 years ago (02-04-2015)
Meh.
12 years ago (17-08-2013)
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