Kay Jewelers

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Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in Chicago Ridge today.

Address: 361 Chicago Ridge Mall, Chicago Ridge, IL 60415, USA

Phone: (708) 425-9571

Website

State: Illinois

Zip Code: 60415

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Reviews

My experience was pleasant they treat me and my husband very nice...they seemed to really like my voice😊.

 8 years ago (14-07-2017)

Worse experience ever. The staff along with the manager were huddled up having a good time. It's seems like my arrival interrupted them. I asked for my $3000 ring to be inspected and cleaned and was told I could not without my paperwork. I stated ive been here several times w/o the paperwork and asked if they could look it up. The lady shrugged as if there was nothing she could do. I stepped out to call my fiancé and was reaffirmed that all they have to is look it up. I came back into the store to the huddle and exclaimed my past experiences and the staff member rudely said well this is my manager here. I addressed the manager who was just as immature and borderline rude. She stated we  can inspect your ring but our system is changing so that's why you need it. I asked what that had to do with now. I said I just for off the phone with my fiancé and you all typically look it up for us. Visibly aggravated by me she said well he isn't here so we cant inspect it. I asked well which is it your staff initially stated that you can't inspect without the paperwork now you can but he has to be present? At that point I was so disappointed I explained that the service I recieved was less than optimal for customers who spend good money with them and it is important to be consistent. The end result is I left the store.  I will not order my wedding band nor his band from here and will take my business elsewhere. Tip for management get new staff for this Kay's jewelers. They are more interested in hanging out then providing good service to consumers. 

 8 years ago (15-04-2017)

This is just horrible costumer serivce. My husband bought my engagement ring from kay in chicago ridge. He bought it in july 9 2016. I have already had to get it repaired once from two stones falling out. In about December the same two stones fell out again. This is twice in less then six months. 
 So my husband to be takes it back there feb 4, mind you he bought a life time warranty. They turn around and tell him you missed your appointment we can't fix it you have to pay out of pocket. Now there was never anything sent out threw email, mail or even a phone call, which they have all the information for. They do not explain or even say that there is appointments. when you are purchasing the life time warrenty you think it is life time. 
 It is all of 5 days after January that is when they say the appointment was.The lady that was at the counter was beyond rude. Would not even touch the ring said she did not want to be blame for stones falling out. They already fell out that why we are here. She was beyond rude had a attitude from the moment he walked in. 
My soon to be husband has is very calm and respectful at all times. This is why he goes to do these thing and wait outside the store. We will never go back. This was just a overall horrible experience.

 8 years ago (06-02-2017)

I highly don't recommend this store at  all my wife walked in this store march 3rd 2017 and felt so stereotype at how she looked one lady was nice and helpful but another was so rude looking at my wife with disgust and had the nerves to say she got her opinion yeah at some body you even know 

 8 years ago (03-03-2017)

One of the worst Kay Jewelers I've ever walked in!  No customer service whatsoever. I walked it did not get greeted at all. They walked passed me did not even ask if I needed any help! They were all huddled up in the register pretending to do "work"

 9 years ago (21-06-2016)

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Reviews, get directions and contact details for Kay Jewelers

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