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Kay Jewelers

  1. Maine
  2. Maine Jewelry Store

Reviews, get directions and contact details for Kay Jewelers

Story

Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in Auburn today.

Address: 550 Center St #1026, Auburn, ME 04210, USA
Phone: (207) 782-1457
State: Maine
City: Auburn
Zip Code: 04210


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 5:00 PM

Update Info
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Reviews
Have heard stories of how Kay sells cheap jewelry, and that when making a big purchase to not trust them. I gave them a chance when looking for an engagement ring for my Fiancé. Worked with the Manager on what I wanted. Talked me into doing a custom ring. We looked for what we wanted, but could not find it. Talked me into looking at a set that would be close but not exact. Told me we would have to order it and would take 10 business days. Told her it was perfectly fine, as she promised to be in contact and call me when it came in. Asked if I wanted to open a Kay Card and put it on there, as I would get 0% for 12 months. Informed her that I already had a credit card with 0%, and did not want to put any money down till I saw the setting. They still tried to get me to sign up through the whole process. Was almost 3 weeks and heard nothing. I reached out and she said that it has not arrived and she would call and let me know either by the time they closed or 10AM the next day. Did not hear anything. When in the following week with a friend to look for a charm for his mothers birthday. She acted like she never worked with me in her life. I found another jewelry store that custom made the exact ring I wanted, called when they said they would, and to this day recognize me by name when I walk in. Never going to Kay's AGAIN.
7 years ago (21-11-2017)
Needed a battery replaced in my watch.The deep scratches she put on the back were unreal,very deep. An expensive watch,and I watched her do it.
7 years ago (09-02-2018)
I’ve had some bad customer experiences in my life, but have to say Kay’s took the cake on this one! My wife and I wanted to have a special piece (setting) done, but they didn’t have anything in the store at that time. Told us to come back in one month on a particular day by appointment and they would have several pieces to look at from an outside vendor. One month later my wife and I took the day off and was there by the appointed time. We got there and the vendor acted like he knew nothing about us, nor was informed about us. Kay’s had painstaking written done all the details, but it seemed none of this information was translated to the vendor beforehand. However, the vendor did show us one setting and then pulled it back and said, “nope that’s not sized correctly” and walked away. Then a Kay’s representative came over and said unfortunately we don’t have anything at this time and apologized. They said they would make it right and would have a piece ordered and would call us the next Tuesday and let us know when to come back in again. I told her, “we had both taken the day off for this”, and she apologized again and said she would call next Tuesday. However, I didn’t receive any phone call on that Tuesday. I had to call them and was told they still didn’t have the piece from the new vendor. About a week later I get an email stating they can’t get the piece and they would find out why and contact me by 5:00 pm. Once again, they never reached out to me at 5:00 PM. Never heard from them. One week later I went into the store and they said they could get the piece from different vendor, but we decided at that point we couldn’t trust them anymore to do the right thing. After six weeks we decided to go elsewhere. The new place we went took care of us the same day and the piece is now being designed. Kay’s lost out on a lot of money here due to - extreme poor customer service!
8 years ago (29-07-2017)
Not honering their warrenty.
7 years ago (28-01-2018)
Just why would you go here? The service is beyond terrible
7 years ago (29-01-2018)
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