Keep Austin Moving

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Address: 8906 Wall St Suite 608, Austin, TX 78754, USA

Phone: (512) 458-6683

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State: Texas

Zip Code: 78754

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Reviews

I know your off today but,  you have lost a loyal customer.  I am extremely and highly dissapointed in the service that I received today. I've have used Keep Austin Moving for all three of my moves and I have to say the chances of me using Keep Austin Moving in my next move is extremely slim. Especially when it comes to how my concerns were addressed by Austin.

These movers were very very slow. In addition, they damaged my son's new desk/ table that he just bought less than a month ago.  They also damaged my mattress, it looks as if it has been drug through the dirt. They sat and talked often and the lift broke multiple times, which also plays a huge role in how long it took to complete my move. Moreover,  they came up missing on the way to the new house for 30 minutes. Thus, Austin was not helpful in assisting my concerns. Yes, he removed the cost for 30 minutes but he remained unconcern for the damages to our furniture.

I am bringing this to your attention in hopes my concerns would be addressed.  Please contact me for pictures, questions, or what the next steps would be in addressing my concerns. Your quick response would be greatly appreciated. 
Matt had sent me a claim form to fill out.  After I filled it out he emailed me and told me that I owe them for my move in 2015 which wasn't true because, I still have my copy of the checks.  Then this moved I paid them $300.00 cash because, when the movers came they asked me how I'm I paying.  I told them cash.  Matt sent me a email stating that I owe them $110.00 and they're not going to handle my claim until I paid the them.  I sent Matt an email back telling him I've already paid them.  Haven't heard anything from them since then.  Very Disappointed Loyal Customer.

 8 years ago (28-04-2017)

Great experience using this moving company. Rob & Codie ensured our belongings were well wrapped and secured. They both were very courteous and professional.

 8 years ago (04-02-2017)

AMAZING experience. I litterally just finished moving with Rob and Davonte ("tay"). Awesome guys, fun to work with, very careful with our stuff, worked quickly, and got everything moved in the estimated time. 
Scheduling with Matt was super easy, and Rob and tay were at the apartment right on time and got right to work. 
I had called a bunch of other movers for estimates, and every single one of them wanted to charge me an extra 150-350 to move my piano. Keep Austin Moving did it free of charge and the guys were very experienced and moved the piano like pros. Even not including the piano, of all the estimates I got, these guys were still the cheapest by hundreds.
Not sure why so many people here have had issues with the company- but I HIGHLY recommend it. Just ask for Rob and Davonte. 

 9 years ago (19-12-2016)

Keep on moving to the next company when looking for movers. I wish I would have read the reviews before booking Keep Austin Moving. We had scheduled 2 months in advance, and on the moving day, they were supposed to show up between 10-12. They called at 10:25 saying they would leave their previous job in an hour. Then I didn't hear from them until after I called every number I could at 12:15 asking where they were. The driver told me they had call outs and multiple jobs and we rescheduled for 3:30. Again, I didn't hear from them so I had to initiate the call. Eventually they got to me at 6:30. Then what was quoted to be a 2 hour job, turned into a 3.5 hour job. This company has hidden fees and are unprofessional.

 9 years ago (18-07-2016)

It's very very bad moving company ever..not only did they break 2 of my furniture but Lee had the audacity to rip his shirt off and offer to fight us 2 girls because we pointed out they they broke our things. 2 weeks after we got moved in, he went into our home and took a dolly. He tresspassed and stole. I oblige anyone to never use these guys. Horrible customer service, unprofessional, and down right rude!!!!! Never use them!!

 9 years ago (14-10-2016)

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