Keller Jayne DDS

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Address: 475 Phoenix Dr, Chambersburg, PA 17201, USA

Phone: (717) 267-2059

State: Pennsylvania

Zip Code: 17201

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Reviews

One of the best dentists I've been to.  I've moved from Chambersburg to Frederick and still drive back to Chambersburg for my dental work.

 8 years ago (31-07-2017)

I'm so disappointed in Dr. Keller's office staff, particularly Melissa!  I have been a patient for several years and although its been about a year since I was last seen in her office, I had what seemed to be a dental emergency to me at least.  This morning I chipped my front tooth while eating and immediately called the office.   Imagine my surprise when Melissa answers with no compassion for my plight and says "It'll will be a while before I can get you in".  Obviously not being a dentist myself, I don't know what that means for my tooth and I ask.  She abruptly replied "Its not an emergency"  and "It will be the end of March before I can get you in".  I'm shocked and ask if there is another dentist that Dr. Keller refers to in cases like this - Melissa literally chuckles and says "Oh no".   I then reply "I'm going to have to find another dentist, March is too long" and Melissa says "OK".  She wasn't even bothered that she was A) not helping a patient in need and B) that she was causing the loss of a paying patient due to extremely poor customer service.  The dental practice you represent is a business and will not be as successful as it could be if you continue this terrible practice.  Disappointed and no longer a patient - another dental office has agreed to see and treat my "emergency" today - and with compassion and great customer service.  Dr. Keller - you should review your customer service expectations with your staff because Melissa clearly doesn't get it.   Lesson here:  It is true that one poor experience leads that person to tell at least 10 others - I will and am.  Avoid this office at all costs unless you want to be treated poorly.

 11 years ago (18-02-2015)

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