LA Fitness

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LA Fitness located at 635 BAY AVENUE SUITE U295 offers several amenities, including Basketball Courts, Aerobics Room, Whirlpool Spa, Sauna, Indoor Pool, Kids Klub, and Juice Bar. Facilities and amenities may vary by location.

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We encourage club members to live an active lifestyle, practice good health, & Exercise Your Options! We offer premier athletic, gym equipment, weights, cardio & exercise activities. Visit us today!

Address: 635 Bay Ave U295, Toms River, NJ 08753, USA

Phone: (732) 244-7154

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State: New Jersey

Zip Code: 08753

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Reviews

Very  very very very very ! dirty the word doesn't describe how disgusting that gym is please never step foot in there !  ,uncaring staff , overpriced , outdated equipment, open weird hours , would be better if it was a 24 hour gym instead 

 8 years ago (26-07-2017)

I don't usually like to post bad reviews online, matter of fact, this is the first time I do so. The reason I did write this long bad review is that I have spoke to different LA fitness staff via phone who promised that a manager would call me within 5 days, but it's been now 10 days and no one has called me. I've been a member at LA Fitness since 2015 and was set to be auto charged since then. Speaking about autocharge, recently, I changed my bank and LA fitness was not able to charge me for 3 months, which by the way is the same period of time I didn't go to the gym due to my international travel and relocation. Last December, I moved from Alexandria, VA to Toms River, NJ for a job at Ocean County College. I started to explore the city, and of course looking for an LA fitness location here, I stopped by the location after I got off work, I met 2 ladies at the front desk, the blond lady (her name is Julie) was very rude, she kept asking what I want, I said I want to transfer to this location, I told her I know that I owe LA fitness fees for 3 months but I just stopped by to see the location. She said how would you like to make the payment? I said I'll come tomorrow and pay before I excercise (which was exactly what I wanted to do), she said "what time you coming tomorrow!!", she is a very rude person and I told her very nicely: "after I get off work tomorrow". The next day, I received a call from LA fitness cIaiming Dept asking for their 3 months fees, I told her I'll pay at the Toms River location the next day, the lady was nice and recommended that since I am a member since 2015, I should talk to the location manager to waive the 3 months fees since I've not gone to the gym at all. I couldn't go to the gym during that week cuz I got sick, but I was able to go back on Saturday. This time I met the blond lady (Julie) again, she was busy doing some paper work and without even looking at me, she said : "how can I help you?" She doesn't smile, no greetings and VERY rude. I answered saying (with a smile by the way) : "I want to see the manager" she said: "I'm the manager!", I reposneded :" I spoke to a customer service rep who said I can stop by the location and the manager would help waiving the 3 months fees since I didn't go to the gym for that period of time", of course she had to interrupt me for 3 times before I finished my question, I told her can I finish my question? She said: "I'm busy and have a lot of work, I'm stressed!" I have no clue why a manager would explain how stressed she is and put her frustration on a customer like me?! 
She checked the system and said: I see the customer service that you spoke to on the phone, her name is Keli, but No I can't waive the fees, I don't even know why she told you that! Then she said:  I don't have time to deal with this! I said thank you and I left, but on my way out, she said: "I don't have time for this crab!" Other memembers were there standing and from her tune and the disrespectful way she talked to me, you can clearly see how people were looking at me, it was a real embarrassment! 
This is worst customer service experience I've ever had in my life. I don't know how LA fitness still keeps such employees although some of the reviews here talk about the poor management and customer service. I would recommend people to go to KS Fitness or Planet fitness instead, at least you can get a better customer service.

 8 years ago (28-02-2017)

Compared to other gyms that I have gone to, this place is cleaner and everyone seems to get along well. Also, they have a decent selection of equipment.

 8 years ago (23-02-2017)

I love this gym.  Been a member for 10 years.  Had good equipment and is clean.

 8 years ago (15-01-2017)

Poorly managed with a high turn over rate in staff.  Extremely poor customer service. Managers are egostical and uncaring. Outdated equipment. Do not use the daycare!  You put your child at risk for emotional abuse or injury. Go to KS, TR Fitness or Planet Fitness because you will get a higher quality of customer service particularly with child care.

 8 years ago (15-12-2016)

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