Ladin Subaru

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Address: 3725 Auto Mall Dr, Thousand Oaks, CA 91362, USA

Phone: (800) 994-2784

Website

State: California

Zip Code: 91362

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Reviews

Once you buy your car, forget about quality service. You'll be lucky to get an appointment within a week. If it's urgent expect to be ignored. My wife needed service because the engine light and EyeSight lights came on the dash panel. She had a long drive through the desert. Ladin Subaru transferred me around and no reply! Please avoid this place, you've be warned.

 8 years ago (23-06-2017)

This review is for my internet car-buying experience (I have not been to Ladin Subaru in person). In the end, I was not able to extract a quote for the vehicle I wanted built, and I have decided to complete the purchase with a different dealership.

I used their website to request custom built-to-order quotes for an Impreza and a Crosstrek. They were pretty quick to reply respond with a form email (but no quotes). I replied re-asking for quotes, and got some quotes for similar vehicles on their lot, but no quotes for new custom-built from-the-factory builds like I requested. After five days of sporadic back-and-forth over email and text, I still haven't gotten the custom order quotes I requested.

 8 years ago (29-08-2017)

I had the best car buying experience ever with Tony Lee at Ladin Subaru in Thousand Oaks.  He was honest, knowledgeable, very helpful, and gave us a good deal.  No pressure and very upfront with pricing and options.  I liked him so much that I came back and bought a second car from him.  I would recommend Tony Lee to my friends.

I also want to mention Ken Marceau who is the finance manager who helped us.  He was very professional, carefully and clearly explaining each of the entries on the forms to be filled out.  This was especially helpful when choosing amongst the warranty options.

 8 years ago (25-03-2017)

Please be sure to ask for Amir Esmailie.  He is THE BEST sales consultant that my Dad & I have ever experienced.  He knows every detail about each Subaru.  The test drive was simply amazing.  Thank you Amir for your time going over all the features.  This is my first review ever but felt like I needed to let other buyers know who the best salesman is!

 8 years ago (03-05-2017)

They claimed I scraped my car after they performed service and that's why they are not at fault for my wheel well coming out on the freeway and almost causing an accident. Just wanted my wheel well replaced and the service manager was unprofessional, rude, and judgemental. Simply a bad representation of what a professional automotive establishment should be.
Will never recommend or return for any reason.

 8 years ago (05-06-2017)

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Reviews, get directions and contact details for Ladin Subaru

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