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Life Time Fitness

  1. Far North Dallas
  2. Addison Gym

Reviews, get directions and contact details for Life Time Fitness

About

The Healthy Way of Life company

Story

24-hour health club with hundreds of cardio & weight machines, indoor/outdoor pools, sport courts, innovative classes, child center, free lockers and towels, and affordable memberships.

Mission

Our mission is to provide an Educational, Entertaining, Friendly and Inviting, Functional and Innovative experience of uncompromising quality that meets the health and fitness needs of the entire family.

Address: 3419 Trinity Mills Rd, Dallas, TX 75287, USA
Phone: (972) 307-2200
moc.ssentifemitefil@aidemlaicos
State: Texas
Zip Code: 75287


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Reviews
If there was a lesser star than 1, I would have preferred that. So , I enrolled my daughter in their swim team and make complete payments. The next day, my nanny takes her there and we are told that while she swims (the nanny)cannot drop off my 2 year old to their child care. The 2 year old cannot play indoors and of course cannot stay with nanny in the swim area. It was against the policy since a legal guardian has to drop off the kid. We understood and decide to withdraw our membership on the third day ( we signed the contract that a full refund of the payment would be made with in 7 days). I do have the signed document with me. After a month of calls, not a single penny is refunded and the next payment is deducted. I have been on long calls with different people including the manager Mr. Macias who sees no problem why money should get back on my card but still my entire money has not been refunded. I have for the first time encountered this in my life where a big facility like this has been so careless and non respondent to the customer calls and repeated voice messages. A total of 170 PLUS DOLLARS (WHEN I HAVE NOT USED THE FACILITY FOR A SINGLE DAY) WAS CHARGED TO MY CARD. Only a fraction has been refunded and again my calls have continued but no outcome. I left voice messages and never ever got a single call returned. Frustrating and sad.
8 years ago (13-10-2017)
Their child center is awesome. Often my youngest naps there for an hour while my older child plays. When he wakes up, he wants to play too. They are always very nice and accommodating. My kids even tell me to keep working out when I go to pick them up. (At other gyms, they would cry, and I would have to stop working out to get them.) Their swim program for kids is also very nice. Great coaches that are sweet and encouraging. I was surprised a pool fit in the building. It doesn't have a water slide like bigger gyms nor outside pool. The gym is very clean. One time we had a problem with something, and they sent someone immediately to look at it.
8 years ago (03-07-2017)
They need better training in customer service, and a better cleaning staff, if you're going to buy a membership don't waste it on a lower tier and go to a platinum or diamond club like Plano, Allen or even Mockingbird station if you can make the drive. This club isn't even open 24 hours like the others. I live 5 minutes from this place and I will just stick to Plano and Allen from now on.
8 years ago (21-09-2017)
I just moved to this area, and I decided to go for a run and seen this gym Lifetime.So I walked in asked about the memberships , a sales lady came up to me gave me a tour, and which I loved!! But then it all flipped , she took me to her desk and before she pulled up prices on the different memberships ,, she assumed I wouldn't be able to afford it!!! Now this I was applaud at ,, and very frustrated that I immediately left the gym!!!! How dare a sales person make that judgment!!!! I will be contacting Management/Corporate!!!
8 years ago (14-08-2017)
Absolutely horrible. Huge waste of money. Terrible customer service. A very nasty facility. No one ever cleans anything properly. Trainers are completely uneducated. Equipment is broken all the time. Stuff gets stolen out of lockers. I specifically requested these idiots not to charge my credit card and they did it anyways. Whatever you do, do yourself a huge favor and pick a different gym. And absolutely do not hire one of these people for $100 an hour to, "train" you.
8 years ago (02-04-2017)
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