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Lovelace Medical Center-Downtown

  1. Saint Josephs Hospital Complex
  2. New Mexico Hospital

Reviews, get directions and contact details for Lovelace Medical Center-Downtown

Lovelace Medical Center-Downtown
Address: 601 Dr Martin Luther King Jr Ave NE, Albuquerque, NM 87102, USA
Phone: (505) 727-8000
State: New Mexico
City: Albuquerque
Zip Code: 87102


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info
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Reviews
My 75 year old mother arrived by ambulance after a fall onto the pavement around noon on 04/26/18. The ambulance staff had bandaged her bleeding wounds, given her a short acting pain medication, and an ice pack for her rapidly swelling knee. The emergency room staff left her in an uncomfortable wheelchair, bleeding, with her hands and knee swelling. The ice pack she received in the ambulance was melted within 30 minutes. The nurses never offered her any care or asked if she needed anything while she waited for 2 hours for x-rays and another 2 hours for the normal results. We had to demand pain medication and bandages for her bleeding hand. After we had been waiting almost an hour (We were beginning to realize the nurses were not going to do anything), we asked for help because she was bleeding through the bandages the ambulance staff had applied and it still took more than 30 minutes after we asked for the nurse come and take her to bandage her bleeding arm and hand. This is the only actual care we received in the ER (She was taken to the main hospital for x-rays). I had to demand to see a supervisor in order to get the x-ray results. We never saw a doctor and the nurses recommended inappropriate pain medication given my mother's medical history. Several reviewers have said that they claimed to be short staffed, which they also told us, but there were never more than 10 patients in the ER waiting room the whole time we were there and only 2 when we left. They did not even offer help us get her into the car even though she couldn't walk. She would have been better off with just the professional care from the ambulance staff. Please do not take anyone you care about to this uncaring, unprofessional ER. 0 STAR REVIEW!
7 years ago (27-04-2018)
4 hours in the waiting room and they're not busy...just claiming a short crew. Promised to see us quickly when the next crew came on...its been an hour and fifteen since the promise. No action, no updates, no checking on us. Said we were third in line 90 minutes ago. The waiting room has seriously deteriorated. FIVE hours before taken back. Can it be done better? That being said, care once you get in is really great. Compassionate, efficient, patient (no pun) skilled and professional. So there must be some corporate decisions lacking in how the waiting room is managed. It's a shame to have that ER waiting room as the first line of experience. Gotta add stars for the care. Can't base it on the waiting room. But what an awful place that waiting room is.
7 years ago (29-01-2018)
No one will answer the phone. Mother went to hospital Friday afternoon I got there on Sunday morning, called and called doctors office number, asked nurses repeatedly for information, finally spoke to Doctor Monday late morning. Don't get sick over the weekend!
7 years ago (26-02-2018)
My father was taken by ambulance april 11th at 4pm to lovelace hospital downtown for a fall and they had him waiting in a wheelchair for 4 hours gave him a ct scan and a percocet then told him to go home no doctor seen him in emergency room .. The staff was so rude no care in the world i asked them if thats it and ehy the nurse practitioner stated oh he just fell.. Hes a 70 year old man with two hip replacements and was dizzy. She stated its a waste of time for the emergency room staff to see him he just fell.. We went to another hospital which took care of him.. Never go to this hospital not unless you want free percocets its not even worth one star anymore..
7 years ago (12-04-2018)
I absolutely love coming to this ER. They are fast and there are never have homeless hanging out in the waiting area. Today though I dropped my teen kids off at the entrance to sign in while I went to park. I parked and went in my teen kids signaled me to go to the check in cubicle. I told the girl behind the desk (Jacklyn) my kids had just checked in and I stated my kids name. She said very rudely "Are you the mother?" I replied" yes ma'am. She continued with I need to see your ID.I nicely placed it in the metal tray between us. My Id clearly states name date of birth and address. She throws the Id back to me on the grey metal tray between us. She asks me for my name again. My address. My date of birth. My phone number. My social security number. Never at any time did she ask for my kids insurance or ss#. She was Extremely rude towards me. I walk towards my kids and ask them what did they tell you. My kid said Jacklyn was really rude towards them when my Kids filled out the sign-in-sheet with name and chief concerns they handed it to Jaclyn and she told them in a mean and arrogant tone of voice "How old are you?" My teen kid told her 17 and she said where's your mother parking she'll be right her. Jacklyn told them we'll see! and snatched the paper from the tray. I'm not sure if she was having a bad day or hates her job. Clearly she is unprofessional and does not know how to treat patients . she's the 1st person people come in contact with she should try and be a lot more courteous or find a job behind the scenes where she won't have to make contact with people. Not a people person. Very disappointed!
7 years ago (04-01-2018)
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