Luther Brookdale Volkswagen

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Address: 6801 Brooklyn Blvd, Brooklyn Center, MN 55429, USA

Phone: (612) 424-7832

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State: Minnesota

Zip Code: 55429

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Reviews

I have used Luther Brookdale for an extended period of time, however today was quite a different experience. I have never felt so insulted or unintelligent when speaking to my customer service representative Brendan.  Someone who has to repeat themselves at least eight times without answering the correct question and or beating a round of the Bush to make things very unclear, I came in for a simple recall procedure today and got a run around and treated like I was five years old. It is very frustrating as someone who does not have an extensive knowledge about cars to still have to deal with someone that egotistical and cocky  within their position. It is unfortunate that I have had so many great experiences there because this one was the icing on the cake to make someone never want to come back and deal with someone as immature as my service advisor was today . Hindsight for service department perhaps you could treat people with a little bit of dignity and respect.

 9 years ago (13-09-2017)

Jill Taylor was EXCELLENT to work with in purchasing my 2016 GTI! There was no pressure at all! I had millions of questions and she answered all of my phone calls and emails in a timely manner. She was even available to talk with after 8PM! I drove 2 hours to to this dealership and it was worth it.

****They even let me put the car on hold so it would be there for me to look at it!****

Jenny in the finance department was also great. She worked hard and truly beat the best finance offers that my local credit unions could offer. Furthermore, the deal I received was exactly what I went down there for. There was no hidden fees/upgrades or any little things that got in the way. 

Before leaving the dealership with my car, there was a minor issue and Jill issued a credit to get the issue to get taken care of ASAP! Anyways, I would buy another car at this dealership again. A+++

 9 years ago (09-05-2017)

I wish I could give 0 stars.

I tried for 4 days to get a specific Beetle on hold because I live several hours away and could not make the trip for another week. During these 4 days, I spoke with two different salesmen and a sales manager trying to ensure this car would be held. I even offered to place a deposit on it. 
Najmi had sent me some uninterested and generic emails since I suppose online shoppers aren't as important, so I began speaking with a sales manager instead. This sales manager was polite, but referred me to an "outstanding" salesman, Jill. That afternoon I spoke with Jill, and she told me that as soon as she got into work the next morning she would place the car on hold for me and give me a call so that I could place the deposit (I wasn't certain why she couldn't do it that afternoon, but I wasn't going to be a b*! €h). After waiting until lunchtime the next day and not hearing from Jill I decided to give her a call. She had not placed the car on hold at that time, so she said she would call me back as soon as she had done so.....then she calls back to inform me that the car sold first thing yesterday morning. 
Jill tried to talk about finding another Beetle for me, but the specific one that I had been bugging them about is a limited availability model in denim blue with a manual transmission. From my understanding, these were only made in 2013 and 2014. I've searched the Midwest extensively, and there were only 3 available - two in Chicago (one is a piece of crap and the other is priced entirely too high) and the one that was here at Brookdale. 
I cannot begin express the extent of my dissatisfaction. I suppose I'll have to pay extra for the same car at another dealership. I suggest working on your customer service skills, Brookdale.

 9 years ago (01-05-2017)

The people were awesome in the sales and service department. The building was very well appointed and they have a great selection.

 9 years ago (09-08-2017)

Very nice and friendly staff. I enjoyed doing business with them. Would very much recommend this location.

 9 years ago (12-07-2017)

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Luther Brookdale Volkswagen

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