Luther Park Place Motor Cars

Reviews, get directions and contact details for Luther Park Place Motor Cars

Address: 2720 US-52, Rochester, MN 55901, USA

Phone: (507) 216-0379

Website

State: Minnesota

Zip Code: 55901

Opening Hours

Monday: 9:00 AM – 8:00 PM
Tuesday: 9:00 AM – 8:00 PM
Wednesday: 9:00 AM – 8:00 PM
Thursday: 9:00 AM – 8:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: Closed

Update Info

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Reviews

I pulled into Park Place Motor’s lot and took a few circles around the lot while focusing on a particular vehicle. On my last pass, I stopped in front of the vehicle and as I was doing so, a sales consultant approached. I rolled the passenger window down and he popped his head in and complemented me on the car I was driving. The conversation quickly turned to the vehicle. The sales consultant insisted on a test drive, very professionally introduced himself as Demetrius, shook my hand, and went to grab the keys. Prior to pulling out of the lot, Demetrius explained all of the features of the vehicle as well as the functions of the Infotainment system. During the test drive Demetrius was great at listening to me, something that many people in sales have a hard time doing. Make it about the customer, not the car -- that is how I felt the entire time I was at Park Place. By the time we got back to the lot, I knew this was the vehicle for me. Demetrius guided me back into the showroom, offered me something to drink as well as a little snack. We sat down and talked numbers and doing a trade-in. Demetrius was straightforward and took care in what I wanted to accomplish. He included his colleague, James Taylor into the conversation who was able to tailor (no pun intended) a financing plan along with my trade-in that met my satisfaction. We struck a deal and I could not wait to drive the car home! It is worth noting that during all of this, I had to take business calls, as I am a real estate agent. Each time I had a call coming in, without me asking, Demetrius would step away and give me some privacy, which I thought was very professional. As we were discussing getting the car ready, the general manager, Brad Johnson, came over to introduce himself, to thank me, and to ask when I would like to pick the vehicle up. I had some business to attend to and wanted to make sure that I would not request an unreasonable time. Brad insisted that I give him a time that works for me and that they would absolutely have the car ready. I gave him a time and he said, "You got it". This made my day much easier as I did not feel rushed. 

Upon, arriving back to the dealership early, I was greeted by a couple of sales associates. They paged Demetrius, and not more than ten seconds later, he was there to talk the next steps. He offered me something to drink, confirmed that the vehicle was ready, and guided me over to Brad Johnson's office, where we went through the paperwork. Being I was early, I felt bad, but Brad was not having that. He continued to finish what he was working on quickly while talking and getting to know me. This made me feel better. I have met general managers at several other dealerships in town and I would have to say that this is my first encounter with a general manager, who is down to earth and genuine. As he was preparing the sale documents, we discussed everyday things, family, the real estate market, and a little back-story on him. During this time, Brad was able to find me an even better interest rate than originally quoted, something that I was not expecting. We discussed warranty options as well as other add-ons for servicing and protecting the vehicle. Brad explained the important details and made the signing process a breeze. It was official! Brad thanked me and essentially welcomed me to the family! We parted ways and I and Demetrius took over...continued

(I could not post my full review as there is a font limit on Google Reviews. I have posted the full review on Dealer Rate if you are curious to know the rest of my experience.)
 
I am very impressed by everyone I encountered during my auto purchasing experience and will not hesitate to recommend Demetrius Johnson as the man to talk with! In fact, my colleague was talking about purchasing a new vehicle and I have handed Demetrius's card off to him. Thank you for all of the hard work you put in Demetrius!

Thank you Park Place Motors!

 9 years ago (21-11-2017)

Thank you SO MUCH to all the wonderful people who helped us at Park Place Auto when we were just in town for the weekend from SD when we started having car problems. On a Saturday afternoon their customer service was amazing!! Even though there was no one to look at our car that day, they generously let us get home (to SD!) in one of their used cars (such a blessing!!). On Monday their service department called us right away and gave us a run-down of what the issue was and and estimate of what it would be to repair. They had it all fixed just a couple of days later, UNDER budget from what they had quoted us! RARELY  in this day and age do companies under-promise and over-deliver. Park Place motors and all the employees we interacted with there sure did! Thank you all so much and keep up the amazing work!

 9 years ago (09-09-2017)

Brought our 2006 BMW 330i with 56k miles in for service.  The oil pan was leaking.  Pulled into the service bay and turned the car off. We were greeted by the service attendant and went to his desk to speak, at his desk he said "I need to get the mileage of the vehicle." He asked if the key fob was in the car, I said no I have it in my pocket.  He replied " no worries I can get the mileage right off the dash". He went over to the car and got the mileage while my wife and I sat at his desk.  We finished our consultation and left in my wife's car. I get a call a few hours later from the service attendant saying the oil pan seal needs to be replaced and then he asked if there was a problem the dash cluster. I said no everything worked fine when I brought it in. I then stated that he was the last person to touch the car and that he did something to retrieve the millage from the dash. Get another call the next day saying the dash cluster was broke and was told 3k to replace. I replied to him by saying that there was zero issues with the cluster and that everything worked perfect when I drove it into the service bay. I asked to speak to his manager who turns out was the owners son. In so many words I was told it was not their fault about the dash and that they would not be fixing it on their dime. We exchanged a few other words and I said I will be contacting our lawyer. He replied with do what you gotta do but we are not fixing it. I went to pick up our car, I paid for the repair of the oil pan and left. We took the car to Motorwerks in Bloomington and they put in a new cluster for $2,100.

 9 years ago (01-01-2018)

Overall was a mixed bag. The financial guy was great and really worked to get me a great deal on a loan. He did a lot of work on my behalf and I am thankful for that. The dealership is nice and clean with a good selection of cars. However a couple things happened that kinda soured my car buying experience.

The first thing that happened was that I was sent home with a nearly empty tank of gas (the gas warning light actually came on driving home). I went back to the dealership and was told that the only fill up the gas tanks on brand new or certified used cars. Ummmmmmm okay. I have a friend who bought a used car elsewhere and they filled up her tank with gas. My mother bought a used car somewhere else and they gave her a new car battery for free! I can't get a car with the assumption that I will be able to get home without running out of gas?! Give me a break!

Then I waited for them to call me when my license plates came in. I had to call them. And then when they went to put the plates on my car, he broke one of the screw heads off resulting in a broken screw stuck in my plate. He told me I could buy another one. Since I was already ripped off on gas, I insisted that he get me a new screw. He did, but when I got home and removed the broken one with pliers, the new one he gave me didn't fit, so I had to buy a new one anyways.

So overall it was a great experience up until the end. Too bad.

 9 years ago (05-10-2017)

So my sister owns a 2011 Audi A4 2.0T Quattro. She had the warranty work done that replaced the Pistons and Rings at this dealership. WE ARE EXTREMELY HAPPY WITH THE WORK DONE BY LUTHER PARK PLACE MOTORS. But now she lives in Eau Claire WI and we have our own Audi Dealership. The rebuild was done last spring and the vehicle now experiences a misfire in the cold weather. So we are fighting with Audi in Eau Claire about the issue. Long story Short i called down to Luther Park Place Motors and spoke with them about the issue and they pulled up the service records and told me when the Spark Plugs and Coils were replaced. This is exactly the info i needed, Thank You so much Josh in the service department!

 9 years ago (11-01-2018)

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Luther Park Place Motor Cars

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