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Macy's

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Macy's, established in 1858, is the Great American Department Store - an iconic retailing brand over 740 stores operating coast-to-coast and online. Macy's Westfield Oakridge offers a first class selection of top fashion brands including Ralph Lauren, Calvin Klein, Clinique, Estee Lauder & Levis. In addition to shoes and clothing, Macy's has a wide variety of housewares, gifts and furniture. Plan your visit to 5411 Thornwood Drive San Jose CA 95123-1215 today!

Address: 5411 Thornwood Dr, San Jose, CA 95123, USA
Phone: (408) 224-3333
State: California
Zip Code: 95123


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Reviews
The worst Macy's ever. I went in to try on a pair of lucky boots. Nobody in the shoe department was helping customers. I had to wait in line to ask the cashier to help me. The shoes are everywhere, and this isn't Black Friday. It's a Tuesday. I asked multiple sales people to help me, I ended up waiting a total of 40 minutes after two clerks telling me they would grab my size and bring them to me. after waiting forever I finally go to the second lady again and she tells me, oh we actually don't have them in the size we said was available. Okay?? So when were you planning on telling me that if I hadn't approached you again? I'm pissed and will never shop at that Macy's again. Horrible.
9 years ago (13-12-2017)
Good sized and well stocked Macys located at Westfield Oakridge on Blossom Hill. Frequent sales and usually a good selection of products. It is frequently difficult to get help from the salespeople. When you do get their attention, the knowledge and expertise of the staff is not at the level of other Silicon Valley Macys locations. Lots of free parking.
9 years ago (31-12-2017)
The usual, not very exciting sales at Macys. And dont try to use your mailed discount cards in the beauty section, sales person said only valid on clothes. Otherwise, nice clothes for the 35-65 yr old ladies.
9 years ago (23-11-2017)
I have never experience worse customer service as far as trying to reach a person at this store on the phone. I have been calling for two days now with a simple question regarding a return and tied several different departments and no one picks up the phone. I have sat on hold for 40 minutes waiting and no one ever answers. I have been transferred to a manager, executive office and customer service and no one ever answers. The only one that answers is the operator who can't answer my question and just transfers me to people who don't answer. Terrible customer service. This kind of thing makes me not want to shop here
9 years ago (08-09-2017)
I was waiting for just under 10 minutes for the Lancome clerk who was talking to another employee, and never once addressed me...so about ready to call for a manager, when Terese came over from a different counter to assist me. She was so nice, helpful and patient that I quickly let go of my irritation at the other clerk. Terese is a gem. Kudos to her and her wonderful customer service...or Macy's would have lost the $300 sale, another store... they're not the only game in town after all.
9 years ago (28-06-2017)
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