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Sears

  1. East San Jose
  2. East Foothills Department Store
  3. San Jose Department Store

Reviews, get directions and contact details for Sears

Story

Sears is a department store featuring Craftsman tools, Kenmore appliances, mowers, electronics and the latest clothing styles for the whole family.

Address: 2180 Tully Rd, San Jose, CA 95122, USA
Phone: (408) 239-1100
State: California
Zip Code: 95122


Update Info
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Reviews
Wow in the end everything worked out okay, the experience was very poor. What should have taken 10 minutes at most took over 2 hours they did not have the part I ordered online even though it was confirmed to be available and ready waiting for pickup. I had to instead except a floor model which I got a $50 discount on however the service was slow and I felt they didn't care how I felt when I walked away.
8 years ago (01-12-2017)
I never had an in store experience as bad as I had at this sears store yesterday. What's the meaning of "ready for payment & pickup"? I had to wait for 20 minutes at merchandise pickup to know that they couldn't find the items. Worst part being that the merchandise pickup was marked as "completed" promptly as the timer reached 4 minute so the records look good. So I didn't get the items that I came to pick up from the store and then I had to wait another half an hour to get my refund. A total waste of time. Worst experience.
8 years ago (27-08-2017)
I am writing a review to thank my Customers. I have met the sweetest people while working here at Sears Eastridge Mall. REAL people with the most amazing refreshing energy about them. To the lady who comes to visit me after her group meetings in the food court, your energy and smile got me through the rest of my day!...(thanks for the chocolate chip cookies!) To the 74 years young woman who once worked here at sears when it first came to be…. "we were treated like queens then" ….that has stuck with me since the day i met you.. and has inspired me to treat my customers in such a likely manner! YOU ARE STILL A QUEEN! To the lady i met at subway before i worked at sears and didn't realize i was helping you til u reminded me who u were, you showed me through your smile what amazing customer service is all about…CARE AND CONCERN…. you inspired me by treating me like a good friend and not a customer To many more customers unmentioned who make my day when i see you.. YOU KNOW WHO U ARE, I APPRECIATE ALL OF YOU! YOU ALL ARE THE REASON I LOVE MY JOB!
8 years ago (06-06-2017)
Unengaged cashier with customers. She didn't want to be bothered with customers questions. Teadering on being rude. If can't handle the public, find another job. Clearance price fantastic.
8 years ago (27-09-2017)
I like how the store is connected to the Eastridge mall. I like how they sell clothes at Sears.
8 years ago (03-12-2017)
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