Madison Post Office

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Address: 3902 Milwaukee St, Madison, WI 53714, USA

Phone: (608) 246-1228

Website

State: Wisconsin

City: Madison

Zip Code: 53714

Opening Hours

Monday: 8:00 AM – 7:00 PM
Tuesday: 8:00 AM – 7:00 PM
Wednesday: 8:00 AM – 7:00 PM
Thursday: 8:00 AM – 7:00 PM
Friday: 8:00 AM – 7:00 PM
Saturday: 8:00 AM – 4:00 PM
Sunday: Closed

Update Info

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Reviews

Last week went in to ship a golf club that was sold on eBay.  Prepaid for postage and have never had a problem doing this before.  Worker wanted to weigh and measure package and turns out I was 2.5 oz and 3 inches short of the postage, or so they told me.  They tried to charge me $15.00 extra because of this because the needed to "treat my package as if it weighed 10 lbs due to odd dimensions."  I left within seconds.

Went to the Sun Prairie USPS today and without any issue, the worker took the item, weighed it and said it was good - no extra postage needed.

How does one location try to con you for $15.00 but the other says it's 100% fine and no extra?  Won't ever go back to the Milwaukee St. location.

 8 years ago (03-07-2017)

I go there twice a week to pick up mail. Although they are not perfect when the staff gets low I have to say they always try their best to help.

 7 years ago (13-02-2018)

it said my estimated wait time on the phone was 4-7 minutes I've been on hold for 40 minutes so far. I'm assuming they just expect people to get frustrated and hang up. I was calling because a package in madison is scheduled to arrive at my house in 4 days when it is already in madison, thanks to the new routing through  Milwaukee. Garbage Service.

 7 years ago (05-09-2017)

This USPS store is a prime example of government failing the people. Terrible customer service at the front counter every time. I had one of questions answered by a sign being placed in front of my face during my last visit. Maybe if they actually had to worry about earning someone's business they would start to care. 

Maybe if the employees knew they could be replaced due to the way they treat people they would start to care. 

All I know is I take by business else where now.

 8 years ago (03-08-2017)

They NEVER pick up their phone. I'm trying to get a passport and it's incredibly difficult to make  an appointment over the phone if they won't actually answer it. Called 40 times today. Oh yeah, and the postmaster's secretary never picks up her phone either. I called about ten times before the call started automatically going to voice mail.

 8 years ago (07-02-2017)

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Madison Post Office

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