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Maguire Ford-Lincoln

  1. New York
  2. Ithaca Car Dealer

Reviews, get directions and contact details for Maguire Ford-Lincoln

Address: 504 S Meadow St, Ithaca, NY 14850, USA
Phone: (888) 375-5541
State: New York
Zip Code: 14850


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Reviews
As we were visiting Ithaca we had engine issues with our Ford-based motorhome Oct. 6 after service hours. We pulled in and the manager on duty asked the service guys still on site if they could help us, and they went out of their way to check things out with a diagnostic scanner and clean something on an air sensor. Many thanks!!!
10 years ago (07-10-2016)
Looked at a new vehicle, had to find a sale person. Could not answer any questions I had about the vehicle are lease without going to ask someone else and even then could not answer all my questions. Acted as if I was bothering him. My coworkers have had similar experience.
10 years ago (11-11-2016)
What an abysmal experience I had purchasing a vehicle from Maguire Ford in Ithaca. My sales associate was Ronin Shehu. I had emailed back and forth with Carrie about checking out a 2013 Honda CRV EX and set up a time to meet with Ronin at 10 AM on August 13, 2016. At the beginning of the meeting Ronin went over Maguire's quality guarantee and informed me of all of the points that Maguire focuses on when it comes to customer satisfaction - I've heard of this quality for a long time and drove an hour JUST for that quality. The first issue I had was the condition of the car for the test drive. It reeked of smoke (and has burn holes in both the seat and by the window as a result) and was coated with dog hair in the back seat. When I asked about this Ronin had said that another potential purchaser brought their dog along with during the test drive and that's where the hair came from - it was all over our clothes by the time the drive ended. While on the test drive the gas light came on, this wasn't a huge deal but I was surprised that the car was both dirty and had no gas in it. Ronin did not discuss car features with us at all but seemed more interested in commenting on whether another local car dealer was a drug dealer or not. I decided the car would be a good fit for me and continued with the sale. Ronin went through the purchasing options, I selected one and then he took the car out to be cleaned. When Ronin came back in I talked with him briefly about the Summer Jam event that was posted on the website, he informed me that because I was a PA state resident it probably wouldn't apply to me and I would have to go through a different lender to do this - that's fine but why wasn't this discussed prior to selecting a lender? The option was never even discussed. I then went through an hour and a half long fiasco about my insurance that ended with me leaving the car at the lot after I already signed the paperwork for it. My insurance agent sent the legal paperwork to Ronin that would be acceptable to show that I had insurance for a month but this was still not accepted. On Monday (August 15) I contacted my insurance agent again and had him reach out to Ronin, it wasn't until they explained to him that this was legally all that was required that he finally accepted it and allowed me to pick up the vehicle. When I arrived Ronin informed me that he fought for me and my insurance company just wouldn't listen - so who's lying here? This experience will keep me FAR away from Maguire for years to come. I sent the above information to the owners of Maguire and still have not received a response.
10 years ago (26-08-2016)
I bought a 2010 ford fusion awd in august 2015. About 4 months ago it started to kick and buck, i brought it in and they couldnt feel the problem. Then it really scared me to the point where I didnt feel comfortable driving it. I called them and they couldn't get me in for two weeks! They had my car for one day and said it was a wire they fixed that was a $300 bill. Probably a week later it started again I brought it in on my day of and after 3 hours they said to bring it in in two days because the problem is intermittent. I brought it in got a loaner car for a week. They said they had to work 2 hours to get into the engine and if the part is under warranty they will pay for it. So I took the chance and go figure not under warranty. That bill was $750. The next day is started doing it again! I had my dad check my transmission fluid and it was black he said is probably my transmission going bad I was like OK that's under warranty. They told me it's not my transmission and that since I have no more money to keep fixing it I should probably trade it in. We'll my dad went with me to talk to the manager it was a sales manger not the service manager, he said that the transmission isn't under warranty and wasn't under warranty when I bought the car. WHO WOULD BUY A $15,000 CAR WITHOUT ANY KIND OF WARRANTY?? The entire time they led me to believe I had a power train warranty and I didnt. Why would I pay $90 an hour for service when I can have my dad do the work. Cause I thought the part might be under warranty. I will never go here again. They led my to believe my car was under the powertrain warranty and no one corrected me when i bought it. Now I'm stuck with a car that stalls everyday.
10 years ago (09-08-2016)
I have always purchased my vehicles from Maguire Ford and have always been treated good. Any problems or questions, Maguire Ford has answered or taken care of it.
10 years ago (19-08-2016)
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