Marks & Morgan Jewelers

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Address: 1480 US Hwy. 29 N., Concord, NC 28025, USA

Phone: (704) 784-1429

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State: North Carolina

Zip Code: 28025

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Reviews

My husband and I are renewing our views in june. Roger was great! He took the time to help us make a decision on new rings. Even with the phone ringing and a store full of customers he made us feel like we were the only ones there. The ring I choose was beautiful. The other clerk volunteered to inspect one of my rings and found a lose stone. They both seemed concerned that I could loose the stone and were happy to go over how they could have it fixed. 

 14 years ago (07-04-2012)

We recently bought anniversary bands from Marks and Morgan in Carolina Mall. The person who helped us, Keisha, was very polite and professional. She was young so I was a little weary at first but as soon as she started speaking, all of my worrys went away. She helped us find the perfect rings. Something that was breathtaking for me but easy on the wallet for my husband.She was very knowledgable and went over all of the paperwork, warranty information, and receipts with us. She even sent us a beautiful Happy Anniversary card! We need more sales people like her in this world :) I recommend her 100%

 16 years ago (19-03-2010)

My fiance bought my engagement ring from Marks & Morgan @ Carolina Mall in Concord, NC on 5/18/10. I took it to them to get it sized & they sized it wrong the first time but with all the excitement I decided to live with it as it wasn't to big. Well after losing a lot of weight I had no choice but to get it resized. So in May of 2011 I took it in & had it sized again. I got it back 6 weeks later to only have the biggest of the 3 stones chipped. Extremely upset but knowing there wasn't much I could do I had them send it to their home office to have the stone replaced. About 7 weeks later I get the ring back & this time the side of the ring was bent! I was beyond furious. They again sent the ring back to home office. I at this point called their home office to get some answers. I began working with a girl named Lisa who was the only one that really worked with us & had the slighest bit of professionalim! She assured me she would take care of things. She also gave me the option to special order a ring that would already be in my size though it would take about 8 weeks. I agreed to that & was told that when my original ring came back from repair that I could wear that until my special order ring came in! Well they never called to say that original ring came in so I called to check in on the status as I needed that ring for engagement pictures we had been postponing several times due to all this. I was told that it came back & had to be shipped back because NOTHING had been done to it! Again they NEVER bothered to call & tell me this. Well weeks later the ring is returned again & again nothing was done to the ring. Pictures continued to have to be postponed & now will not be ready for my events!!!! A few days after this my special order ring arrives & all three diamonds have what they called "occulsions" which made the ring look dark grey almost black!!! I again called & talked to Lisa & we had to work out something out. I ended up having to pick out a ring in the store that was either like mine or within the pricing of mine & was going to have it sized! I went with the same ring & ended up taking it to one of their other chain stores to have it sized while I waited! Why we didn't do this all along I am not sure with all the problems I don't know. The store was NO HELP, Sarcastic, insulted my intelligence several times, & unprofessional throughout the whole process. Lisa did was she could within her limits & even gave us a $150 gift card to spend at a sister store cause she was told I would NEVER set foot back in that store again! When you spend the money on a 1ct ring you expect a lot more then this granted in my opinion when you buy anything you deserve A LOT more then this!!!! I would NEVER refer anyone to this store! During all this they even had a new manager take over & nothing was different about things. NEVER AGAIN!!!!!!!!

 14 years ago (25-08-2011)

My husband bought my engagement ring from marks & margan at carolina mall. 3/4 carat leo @ a great price. The sales lady told us that she'd give us a good deal on wedding bands. I'm guessing since we spent 5 grand on one ring they could give us a deal. We  also purchased our wedding brands from them. All was great! Well a year later we went in and I bought my husband a watch and bracelett set. And I also purchased a glass heart shaped necklace for myself. Which I couldn't get a warranty on since it was glass. Well two days later the bracelett broke. Just as he was opening a door. We went back to marks & morgan to return the watch, bracelett and  necklace (didn't wanna chance spending 500 dollars for somthing that could break and not have a warranty) Marks & Morgan wouldn't give up our deposit back. We went out to our car called their corprate office and was told they'd take care of it and to go in and get our money. So they did take care of us. Marks & Morgan @ Carolina Mall is under new managment and they just can't seem to get it together. We have to come in twice a year to get our rings inspected and nobody know whats going on. New customer service is OKAY but won't be buying anything from them based on the quality of the jewelery.

 16 years ago (29-07-2010)

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