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Massage Envy - Legacy

  1. West Omaha
  2. Nebraska Spa

Reviews, get directions and contact details for Massage Envy - Legacy

Story

Looking for professional, customized and conveniently located Omaha massages and facials? Our professional massage therapists and estheticians will customize your massage and facial to fit your needs. So make Massage Envy Spa your Omaha spa.

Address: 16902 Wright Plaza Ste #175, Omaha, NE 68130, USA
Phone: (402) 898-3689
moc.yvneegassam@4500cinilc
State: Nebraska
Zip Code: 68130


Opening Hours

Monday: 9:00 AM – 10:00 PM
Tuesday: 9:00 AM – 10:00 PM
Wednesday: 9:00 AM – 10:00 PM
Thursday: 9:00 AM – 10:00 PM
Friday: 9:00 AM – 10:00 PM
Saturday: 8:00 AM – 8:00 PM
Sunday: 10:00 AM – 6:00 PM

Update Info
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Reviews
I had an appointment scheduled for hair and make up with Jaymie for my engagement photos. she cancelled on me a few hours prior to my appointment time due to very inappropriate reasons. She is talented, but cancelling on me the way she did was very unprofessional and put me in a huge bind to find someone else on such short notice
7 years ago (07-10-2017)
I was very hesitant to obtain a membership at such a large franchise, but I'm very glad that I made the leap. I can call on short notice and have almost always gotten in. After you a few times, you'll find a therapist that you click with. Their hours are very accommodating. Sometimes a couple of the front desk staff can seem a bit unapproachable (and sometimes rude), somewhat distracted and rushed. I haven't tried a facial yet, so can't give a good opinion on that subject. I wouldn't hesitate to join if you're considering a membership. After your first massage of the month, any additional massage is only $45. You can't beat that in Omaha!
8 years ago (22-05-2017)
I've been a member here for 5+ years and overall, have had good experiences with the therapists. They always seem eager to please and professional. The office staff is an entirely different story. I called to reschedule an appt because we had a death in our family, my young niece had been in a fatal accident. Although I do not expect special treatment for my personal circumstances or sympathy, the "office manager" name Danni was so rude and disrespectful when I attempted to reschedule my appt, I was absolutely shocked!! I simply cannot understand who would hire someone like this.She actually had the audacity to tell me I should have called 24 hours in advance when my niece had passed away only hours previously. When I asked to please have the name of the franchise owner, she told me each store is owned individually and she didn't even know the name of the owner. WOW!
8 years ago (21-03-2017)
Massively disrespectful to their clients. When is it ever ok to stick your finger in a paying customers face and degrade them? I help run a doctor's office with a clientele of over 16,000 people and when they ask me my opinion of where they should go I will be sure that they never ever go to a massage envy! They asked me for my feed back and told me someone would be in touch within 4 business days and it's been 3 weeks with no contact about my dissatisfaction. As a nurse I understand the importance of relations with clients and how you deal with them. I've never been more disgusted in my life with the customer service my mother and I received.
8 years ago (19-11-2016)
DO NOT SIGN A CONTRACT WITH THESE PEOPLE!!! I signed one a week and a half ago. I had a real extenuating circumstance arise yesterday, called to see if I could cancel before any payment has been taken out of my account, even offered to pay for the discount I received for signing up and bring in proof of said extenuating circumstance, but was told by the manager that she had literally no way to cancel my account. Strange that there is a way to cancel it when you move to a place with no massage envy but it cant be done otherwise. What if someone loses their job and literally can't pay it? What if they have a medical situation? But, massage envy can't cancel your account. Best they can do is freeze it for 3 or 6 months which wouldn't help in my situation. I would never have signed the membership agreement had I been aware of the issue I now face. Moral is, don't get a membership here because even an act of God apparently can't get it cancelled, unless of course you move.
9 years ago (19-08-2016)
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