Mattress Warehouse of Gaithersburg

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Address: 451 N Frederick Ave, Gaithersburg, MD 20877, USA

Phone: (301) 869-9727

Website

State: Maryland

City: Gaithersburg

Zip Code: 20877

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 8:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info

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Reviews

If I could give this place 0 stars I would. The lack of customer service is astounding. The associates are friendly in trying to make the sale, but once issues start up they completely ignore you or talk down to you.

I bought a mattress from Adote in February and have yet to receive my mattress. I constantly called for updates and they would always brush me off. Finally,  a month and a half later I try to cancel the order.

I asked Carlos B. to process the cancellation and his attitude was so disrespectful that I refuse to purchase anything at any Mattress Warehouse in the future. He tried to downgrade my mattress then said he couldn't give me a receipt showing that he cancelled my order. He gave a bunch of excuses as to why he couldn't cancel my order and said it would take about a week to receive a refund. I had to leave the store without any sort of receipt or proof that my order was being cancelled and I would be receiving a refund. 

They are extremely unhelpful and unprofessional. I hope other locations are better about customer service but save yourself the headache.

 8 years ago (03-04-2017)

WARRANTY SCAM ALERT. Very Upset with Mattress Warehouse. My wife & I bought our first mattress from them in 2010, were happy with the mattress so went back after 6 years to buy new mattress our daughter's room. The store in Gaithersburg MD sold me Kingsdown Valencia Anniversary King Size Mattress in November 2016. Within 2 weeks the mattress started sagging/sinking and leaving body impression. Contacted Mattress Warehouse warranty and they sent a 3rd party independent inspector to our home to inspect the mattress and he confirmed mattress was defective. Mattress Warehouse then emailed me a letter indicating we are eligible for replacement, but there is a BIG CATCH. 

The mattress that they sold us is discontinued and no longer is manufactured so we have to get another manufacturer/model replacement, but we have to pay the full retail price which twice more than what we actually paid for my mattress.

So they are expecting us to pay twice to replace a mattress because the manufacturer Kingsdown manufactured and Mattress Warehouse sold me a defective mattress. 

Mattress Warehouse's Warranty Dept tells us it's their company policy and cannot be overridden. So is their company policy to steal from Honest Hard Working families by selling discontinued & defective mattress and then charging them again to replace it. 

We are stuck with a defective mattress and lost all the money we paid for it. We trusted them and hence returned to get a new mattress, but we were wrong to trust them.  I wish no other family falls for this fraud/scam. Please be careful when shopping here.

 8 years ago (11-02-2017)

We bought their recommended full-size mattress for our 2-yr old. Every time my wife slept on the bed with my son, she had back pains. My son did not sleep well for months. When we told Mattress Warehouse, they said there was nothing they could do. We discovered that Mattress Discounters had an exchange policy, but Mattress Warehouse did not. We ended up having to get rid of the mattress and buy a new one at Mattress Discounters (which ended up being better and less expensive). Long story short, we highly recommend skipping Mattress Warehouse and going to Mattress Discounters - they may look and sound the same, but the quality and service are worlds apart.

 13 years ago (04-08-2012)

Worst customer service.Never recommend this place.

 9 years ago (24-11-2016)

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Mattress Warehouse of Gaithersburg

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