McDonald's

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"We are monitoring all local, state and federal regulations to provide customers with contactless ordering options. While some restaurants may have dining rooms open, others are serving customers through the Drive Thru, with Mobile Order & Pay on the McDonald's App, and with McDelivery®. McDonald’s remains committed to following the data and science with safety as our top priority. In response to the CDC’s guidance, crew and customers will be required to resume wearing masks inside U.S. restaurants in areas with high or substantial transmission, regardless of vaccination status. Masks are always required for customers and crew who are not vaccinated. In addition to performing deep cleaning, safety shields are also in place for protection."

Address: 17757 N Dale Mabry , Lutz 33548, FL, US

Phone: (813) 968-6585

State: FL

City: Lutz

Zip Code: 33548

Opening Hours

Monday: 05:00-01:00
Tuesday: 05:00-01:00
Wednesday: 05:00-01:00
Thursday: 05:00-01:00
Friday: 05:00-01:00
Saturday: 05:00-01:00
Sunday: 05:00-01:00

Update Info

related searches: McDonald's near me, Burger king lutz, Mcdonald's lutz menu, Kfc lutz

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Reviews

Went here because my teens wanted McDonald’s and quickly realized why we don’t go to this location anymore. We order a 6 pc nugget meal, a cheeseburger with no onion no pickle a McChicken sandwhich Fries and a chocolate shake. We received this shake at window without a care in the world this was handed to us this way. Had to ask fir napkins to clean off myself. We got our food and went home. Quickly realized that we were missing food and our number gets and fries were hard as a rock after we asked specifically to make fresh when we ordered.  So we called and spoke to Mgr on duty and she treated us very rude like we were trying to get free food. I told her I’m not trying to get free food I’m trying to get fresh food, as it should have been in the first place.  She then tell me to bring all items back up there with my receipt and she will fix and give me my missing item. So we get there and she never even came to window to acknowledge me or apologize for her mistake. Or for me having to drive back up there. The cashier girl was rude too. So they remade my food and I left again. But this time I checked food in parking lot to find out again they still forgot our missing item. So pulled around to drive thru still mgr did not come but you could see her inside throwing her hands all around and talking stuff. Very unprofessional. We got our missing cheeseburger and went home. When we get home we open food to eat and realized that they gave me missing cheeseburger but it’s totally the wrong one. It was supposed to have no onion no pickle and it had all that plus lettuce and a ton of ketchup. My McChicken had all its lettuce on the side of it not on sandwhich but it was wrapped in packs it came in. This place is a joke for service and a waste of money for food. We will not be returning here ever again.

Inattentive staff especially the manager. I have observed him speaking in a very rude manner to customers and also the young employees. He told me I had enough ketchup when I asked for more- he gave 3 and for me it was not enough Last time they lost our order and took 30 minutes and no apology Also it is almost always dirty Today is the last time I’m bringing my family to this unprofessionally run location  There are many better locations I would suggest the owner should do all of us a favor and hire a different manager he has been the same every time we have been here Never coming back here again

I walked in amd waited 5 minutes befkre the one other person in front of me was greeted. Aftr that person, i waited for 15 minutes. I stood at a counter and was not greeted by anyone. Only focused on drive thru. Didn't give me an eta on when I might even be able to order. 15 minutes. Finally a woman comes by and doesn't even acknowledge i has been so patiently waiting with 0 complaining. 2 stars because the food was at least right. Good job back of house

Rude employees. One lady rushed me in drive thru when there wasn’t anyone but me. I’m trying to order and speak and after I give my order, in the second I want to continue talking she yells again is there anything else!!! Happy meal didn’t come with a bucket but didn’t even get a chance to ask why since I was rushed to leave too. SMH terrible place to stop by. I had exact change but “it’s too late” since she cashed me out acting like it’s not her fault for not hearing me say I have the exact change.

This place close to my job I've came here a couple times and I forgot how awful there service is. I even order ahead online and still watied  forever to get my food. I only get so long for breaks and this place takes up my whole 30 min break and that's saying alot cause my job is 2 mins from this location. They messed up my order as well and I didn't realize to was back work and the food was awful. I love paying 10 dollars and over for a meal and receiving a nasty cheese burger and fries. I won't be visiting this location ever again cause I now have a permanent reminder of how bad there service is. The owner needs to shape up his employees especially the ones at night.

Mc Donald's for fast food is ok. I usually just get the same thing a mcdouble and fries. Not many healthy options but their are s couple. It's  usually  not a place that I go to if I watching my calories.  I like the that I can use the app to order my food and have it brought out to the car. I don't have to sit in lines at the drive thru. One thing I do not like about it is if you don't use your points you lose them. I had 18000 point 1 day they were gone.  I was told that if they are not used that you loose them. They do have some really good deals on the app though. The associates that work in any of the locations I've been to were always really friendly and helpful.  It would be nice if they would go back to pre COVID menu where you could get some breakfast foods during the day. I don't understand how 1 virus can change  so many different things. Food offered opening and closing times. Some locals still only offer drive thru.  For the most part McDonald's is an ok place it fast usually convenient and have something for everyone on the menu.

They really need adult supervision at night. I wasted 25 minutes waiting for someone to come on the speaker drove up to window and no one was in the restaurant then a kid came out of the dining room and took  my order then five minutes later someone else who came from the back parking lot come to the window and ask me for my order I drove away and went to Wendy's

I placed an order thru Doordash, I ordered a Sausage egg and cheese McMuffin meal with an orange soda and a small mocha frappe and I revived an iced coffee with what looks like mochayucky my meal was hot and really good just upset that I didn't get the right coffee!!!!!

9 out of 10 tables dirty..only one car in drive thru. I was only one in dining area to eat. Had to wait for some in the back to greet me and take order. 5 other workers standing by drive thru window talking about buying clothes.

The staff was not attentive. They were on their cellphones the entire time. They gave me the wrong order and when I brought it to their attention they were annoyed by it. I try to avoid this place as much as I can because this is not the first time this has happened to me. Its truly sad how people just don't care about giving good service anymore.

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